Description

• Build relationships, create community and be a part of something so much more at the YMCA
• Are you an energetic and supportive person with a background in fitness and/or customer service? Would you like to help people transform their lives by taking control of their health and fitness?
• Help members feel good about exercise and gain confidence in their fitness skills by being a positive, motivating presence on our wellness floor

Requirements

Job Title: Wellness Coach

Reports To: Senior Director of Membership & Wellness Services

Department: Wellness

Classification: Part-Time, Non-Exempt

Compensation: $13-$15 Hourly Shift Premium for Nights (5pm-close) and weekends

POSITION SUMMARY:

This position supports of the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Interacts with new and existing members to help them in achieving their health and well-being goals. Creates a welcoming environment for all members of all backgrounds and abilities. Must be flexible with hours, willing to work evening, and weekends.

OUR CULTURE:

Our mission and core values are brought to life by our culture. At the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: We are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: We believe in you and your potential to become a catalyst in the world. We are nurturing: We support you in your journey to develop your full potential. We are determined: Above all else, we are on a relentless quest to make our community stronger, beginning with you.

ESSENTIAL FUNCTIONS:

• Coach members in support of their desired behavior change while regularly checks on members’ progress in meeting personal and program goals
• Answer questions from members to support them in achieving their goals related to healthy living
• Maintain working knowledge of wellness trends to provide effective information and support to members.
• Build effective, authentic relationships with members
• Help members connect with each other and the YMCA and introduces new members to group fitness communities based on their health and well-being goals
• Utilize tools and information for the purpose of increasing member knowledge of wellness as well as wellness programs provided through the YMCA
• Conduct post-enrollments interviews to understand new members’ definition of well-being, personal goals, cultural background, healthcare needs, diverse abilities and interests and develops plans to meet their individual needs
• Maintain cleanliness and safety of entire wellness floor and equipment according to the schedule or as requested by supervisor
• Follow YMCA polices and procedures; responds to emergency situations
• Attend all staff meetings
• Perform other duties as assigned by direct supervisor

QUALIFICATIONS:

• At least 16 years of age
• Previous customer service, sales or wellness related experience
• Certifications required within 30 days of hire: CPR/AED and First Aid
• Excellent interpersonal and problem-solving skills
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Basic working knowledge of computers
• Possess a strong understanding of the YMCA and its purpose, mission and values

WORKING ENVIRONMENT:

• Must be able to lift minimum of 50 pounds
• Must be able to work in a fast pace environment
• Long periods of standing, walking, bending, reaching and lifting
• Ability to work in stressful situations and multi-task
• Ability to work as a team or individually

CORE COMPETENCIES:

Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.
Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.