Description

Under the direction of the Resort Manager The Pointe at MarBrisa, the Activities Supervisor will be responsible for overseeing the activities/recreation department that comprise MarBrisa Resort-wide. Attain “outstanding ratings” for guest/owner satisfaction scores on HGV’s SALT report. Associate is responsible for the environmental comfort and safety of The Pointe MarBrisa and all the systems associated required to maintain a comfortable environment. Associate will work with Resort Manager, The Pointe MarBrisa to make sure all activities and goals are accomplished. This position relies on excellent judgment to perform the functions of the job.

Primary Essential Functions:

• All associates are obligated to support and uphold the Grand Pacific Resorts Standards of Excellence, Mission and Vision Statements as outlined in the Handbook.
• Ensure that all projects get completed on a timely basis.
• Serves as a mentor for associates in the department.
• Schedule for Activities/Bell/Shuttle/Pool/Lifeguard Departments.
• Sysco weekly ordering.
• Oversee all Pool and Recreation Decks (daily monitoring and games).
• Manage all socials within the activities department when applicable.
• Monitor all people at the pool area to ensure they are registered owners and guests.
• Prioritize and organize work assignments.

• Engage directly with all Owners/Guests pre-arrival, during their stay, and post-departure to ensure a personalized vacation experience.
• Identify guest concerns and address/resolve prior to check-out.
• Increase guest satisfaction scores.
• Oversee and enhance resort activities.
• Coordinate with associates to deliver unique and exceptional activities for all guests.
• Oversee daily activities for adults and children on a weekly/monthly basis.
• Assist with any additional tasks or special projects as assigned by Resort Manager, The Pointe at MarBrisa.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Responsible for maintaining a consistent, regular attendance record.
• Adhere to performance standards, company policies and procedures, as they relate to the department.
• Operates company vehicles as required

Qualifications