Position Summary:

Develop, maintain and coordinate marketing operations including but not limited to advertising, promotions, special events, budgets and rewards club.

Essential Duties and Responsibilities:

• Work closely with Marketing Director to create and maintain a project production schedule.
• Prepare and distribute information to agencies for printing signs, coupons, banners, flyers, and other marketing tools.
• Develop working relationships with radio and print agencies to help purchase advertising time and space. Interfaces with advertising and/or other agencies to meet deadlines for radio, newsprint, and television advertisements.
• Write and send press releases to media. Proof print media prior to distribution.
• Oversee and assist with social media, when needed.
• Maintain a relationship with direct mail printers and monitors all direct mail to ensure it is dropped as scheduled.
• Maintain and distribute property collateral.
• Oversee, manage, and coordinate promotions and special events with Resort Club and other affected departments.
• Write, submit, and follow up on approvals for all NRGC submitted rules, when needed.
• Assist in creating Player Development special events. Assists with events, programs, and parties.
• Prepare purchase orders for all marketing projects and events based on budget.
• Place all orders for marketing projects, office supplies, and special events.
• Help develop and coordinate direct mail and newsletter (weekly inserts and employee newsletter) pieces.
• Resolve customer complaints and issues via letter, phone calls, email, and/or personal meetings.
• Maintain and disperse donations and sponsorships to various business and organizations.
• Provide exceptional guest service for all external and internal customers.
• Responsible for the operation of the Marketing department, successful performance of employees, and a favorable guest experience.
• Responsible for effectively managing, delegating duties, and the performance and development of department staff; inclusive of interviewing, hiring, training, evaluating, coaching, and termination of staff.
• Manage expenses based on budgeted guidelines and business volumes to include payroll and staffing levels.
• Perform all functions of personnel within span of control, as needed.
• Must maintain reasonable accessibility by phone for business purposes.
• Assure an environment which emphasizes cooperation, communication, and teamwork with all departments.
• Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
• Support current law and policy to provide a work environment free from illegal and discriminatory behavior.
• Promote and ensure the safety and security of all guests and employees.
• Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment and

Knowledge/Skills/Experience

• Ability to extract and analyze data to formulate successful solutions to improve business operations.
• Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
• Ability to maintain strict confidentiality including, but not limited to, employee data, player activity, claim activity, financial data, marketing plans, and policies.
• Ability to effectively utilize conflict-resolution techniques.
• Ability to analyze and interpret departmental needs and results.
• Ability to solve complex problems and maintain mental concentration for significant periods of time.
• Ability to perform assigned duties under frequent time pressures and in an interruptive environment.
• Ability to use telephone, copy/fax machine, computer, Microsoft Office, hand-held radio, and any department-specific equipment, tools, and computer software.
• Ability to perform a broad variety of tasks and deadlines with an irregular work schedule.
• Ability to communicate effectively with guests and all levels of employees in both oral and written form.
• Ability to work in casino and office environment with excessive noise levels, bright lights, and smoke environment.
• Knowledge of all facilities and promotional events available to guests on property.

Certificates, Licenses, Registrations:

• Must hold a valid gaming license in accordance with the Nebraska Racing and Gaming Commission regulations.
• Must complete all company-required training within designated time frames.
• Must obtain direct deposit within one week of start date.

Keywords: casino, marketing, manager, customer service, strategic marketing

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Education:

• Bachelor's (Required)

Experience:

• Marketing: 2 years (Required)

Work Location: In person