5 Rooms Controller Jobs in Nashville, TN
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Grand Hyatt Nashville is Hiring a Rooms Controller Near Nashville, TN
Job Type
Description
Reports To
Assistant Front Office Manager/Front Office ManagerSupervises
N/AJob Purpose
Position provides leadership and instruction to Guest Service Agents while working with Front Office Leadership to book rooms, maintain inventory, ensure rooms are blocked in a timely fashion to meet the needs and requests of individual and group guests, along with hotel departments. Provides service recovery, answer phones, assists with guest requests and provides front desk support due to business demand.Job Responsibilities
- Block and pre-register suites and rooms in the PMS according to guests requests five-days out. Assign VIP’s according to sales, events, and management needs.
- Keep front desk staff, including management, informed on any oversells, challenges, special accommodations unmet, etc.
- Over sold-out periods perform room protects to ensure that rooms blocked for future arrivals are protected (one/two-night holes)
- Check reservations listed on group resume and tour resumes to ensure reservation dates, billings, and room blocks are accurate in the PMS system.
- Attend Daily Business review meeting to be aware of business trends, new bookings and changes to current bookings.
- Verify Billing details for third party, group blocks, credit card authorizations, etc are accurate and complete.
- Promptly answer telephone answer front office phones with a positive and clear voice. Handle all requests and problems and when needed delegate special requests to appropriate persons or departments.
- Document any guest situations which require action by another department and follow up as needed.
- Maintain out of order & out of service rooms with engineering and housekeeping
- Other duties as assigned. Other duties as assigned.
Job Skills
- Strong technical skills in Word, Excel, Outlook along with good internet navigation skills.
- Excellent organizational skills, flexibility.
Experience
with hotel PMS systems and operational proficiency.- Excellent interpersonal skills. Superior oral/written communication skills; ability to interact successfully with all levels.
- Excellent telephone etiquette.
- Knowledge of general office equipment (e.g., fax machine, copy machine, printers).
- Tact and good judgment and proven experience interacting with customers and hotel management.
Requirements
Education
- High school diploma required.
Experience
- Minimum 6 months experience in a hotel rooms division
Salary Description
Source: Hospitality Online
Job Summary
Full Time
$30k-41k (estimate)
11/05/2022
12/29/2023
grandhyattnashville.com
<25
The job skills required for Rooms Controller include Guest Service, Front Office, Housekeeping, Credit Card, Billing, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Rooms Controller. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Rooms Controller. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Rooms Controller positions, which can be used as a reference in future career path planning. As a Rooms Controller, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Rooms Controller. You can explore the career advancement for a Rooms Controller below and select your interested title to get hiring information.
If you are interested in becoming a Rooms Controller, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Rooms Controller for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Rooms Controller job description and responsibilities
Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets.
03/04/2022: Saint Petersburg, FL
Organize and coordinate check-in/pre-registration procedures for arriving groups.
02/17/2022: Laramie, WY
Review out-of-order rooms daily. Ensure rates match market codes and document exceptions.
03/18/2022: Buffalo, NY
They hold complete understanding of the types of rooms available with the facility.
04/11/2022: Orange, CA
Based on their knowledge of rooms, they even suggest guests on the rooms that would be comfortable for them.
03/22/2022: Worcester, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Rooms Controller jobs
A good room controller actively listen to and consider the concerns of other associates, responding appropriately and effectively.
03/17/2022: Gainesville, FL
They also develop and maintain positive productive working relationships with other associates and departments.
02/11/2022: Bergenfield, NJ
This role needs good level of English and strong organizational and time management skills.
04/17/2022: Harlingen, TX
The controller needs attention to detail and an ability to act under pressure.
02/06/2022: Florence, SC
Those with previous controller experience may take less time to become fully certified.
03/09/2022: Queens Village, NY
Step 3: View the best colleges and universities for Rooms Controller.
