Description

Our Team is looking for People Pleasing individuals who want to do the following:

• Turn our guest's ordinary day into an extraordinary day
• Love where they work
• Be appreciated for what they bring to a team
• Learn and grow with a company who truly values it's people

Grand Geneva Resort and Spa is now hiring team members with fantastic benefits!

Benefits:

• Flexible scheduling
• Gym Membership at $16 per paycheck
• Hotel room discounts as low as $49 per night
• Free meals every shift made by our talented culinary team
• Paid vacation days
• Golf, Ski, & Spa discounts
• Advancement opportunities across the property and US
• Friendly & fun work atmosphere- Negativity & drama are not welcome here
• Holiday, jury duty, & bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
• Recognition programs (aka get paid to celebrate)

This position assists in the management of all outlets and lounges as assigned. The ideal candidate works well with a changing work environment as this position will rotate between outlets & lounges, based on business levels and will include shift coverage as needed.

Essential Functions:

• Provide leadership to departments to achieve their goals and objectives.
• Communicate goals and objectives effectively and inspire employees to achieve those goals.
• Supervise and train all front of house F&B staff.
• Participate in core operational meetings.
• Sell concepts and ideas to management, peers and employees.
• Utilize customer satisfaction surveys to develop and implement action plans to address areas of need.
• Fully understands the menus and wine lists. From the standpoint of ingredients and preparation of the dishes to the delivery and service expected to accompany the dish.
• Visually inspect space for proper set and cleanliness.
• Direct consistent communication with the culinary and management team.
• Listens to and resolves customer complaints regarding service, product and personnel.
• Assist in managing the daily operations of the food and beverage outlets and lounges including scheduling, cost control, guest relations and company policies.
• Perform other duties as assigned.

Position Requirements:

• Requires a minimum of 5 year of food and beverage supervisory experience.
• Ability to work a varied schedule including nights, weekends and holidays.
• Clear, concise written and verbal communication skills.

• Natural leadership qualities with the ability to motivate a team and provide mentoring & development opportunities to high potential talent
• Versatility to manage a diverse range of managerial responsibilities and a diverse work force.
• Knowledge of food & beverage service styles, preparation and presentation.

Note This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Equal Opportunity Employer