SUMMARY

 Performs professional nail, hand and foot treatments. Applies knowledge of the nails, including a basic knowledge of hand and foot massage techniques and a professional application of polish. 

ESSENTIAL DUTIES OF THE POSITION: 

• Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service. 
• Receive guests on time for their service in a courteous, professional and polite manner. 
• Provide consistent professional nail, hand, and foot treatments in accordance with spa protocols and accepted certification practices. 
• Properly open and close each shift according to Standard Operating Procedures and Spa protocols. 
• Properly care for equipment, using proper sanitation and use proper amounts of product to assist with cost controls. 
• Provide accurate and detailed descriptions of spa treatments, packages, services, treatment contraindications, facility features and hours of operation. 
• Have complete knowledge and understanding of all services and products offered. 
• Perform prep work, properly clean and restock room as required. 
• Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available in the Spa or on property. 
• Responds promptly to guest requests, complaints or inquiries professionally, courteously and promptly reporting to a supervisor if needed.
•  Maintain a clean, safe, fully stocked and well organized work area. 
• Assist in all areas of the spa operation, including locker room and fitness center as needed, as requested by management. 

COMPETENCIES:

• Values based leader and active role model in living and teaching the MLCV Way 
• Trustworthy and collaborative relationships with others 
• Creativity and ability to be flexible in consideration of the Guest experience.
•  Knowledge of latest nail trends. 
• Exceptional Guest service. 

EDUCATION and/or EXPERIENCE:

•  Must have a current State of Minnesota Cosmetology License or a current State of Minnesota Manicurist License.
•  Previous spa or salon experience preferred.

Source: Hospitality Online