Responsible for the daily operations of Housekeeping, Public Areas, and Laundry. Directs and works with employees to verify property guest rooms, public space, and employee areas are clean and well maintained.

Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction.

Responsibilities

Oversee daily department operations and verify compliance with all policies, standards, and procedures

Set daily performance goals for the team

Inspect guest rooms and public space to ensure areas are clean and well maintained

Inventory stock to verify adequate supply, order as needed

Create weekly schedule based on business demand, track employee time and attendance

Supervise staffing levels to verify that guest service, operational needs, and financial objectives are met; hire as needed

Train, supervise, and support employees on Hazard Communication, Bloodborne Pathogens, and Bed Bugs

Conduct departmental meetings and continually communicate a clear, consistent message to achieve goals

Participate in the development and implementation of corrective action plans to improve guest satisfaction

Maintain performance management program to ensure employees are regularly evaluated, trained, and coached

Guide and motivate employees to provide excellent customer service

Resolve guest complaints and accommodate reasonable requests

Manage situations that arise during Manager on Duty shift

Qualifications

Skills / Abilities

Active Listening

Management

Social Perceptiveness

Oral Expression

Education and Experience

Physical Requirements

Prolonged periods standing, walking, and frequently pulling, pushing, and bending

Must be able to lift and carry up to 25 pounds at times

Must be able to move for up to 12 hours during shift

Last updated : 2024-04-24