Position: Porter Front

Department: Housekeeping

Job Summary

Ensures the highest level of cleanliness and safety in all public and back-of-the-house areas of the hotel. Promotes excellent public relations and 100% guest satisfaction. Works as a valuable member of a dedicated professional team.

Job Specifications

Qualifications

• Basic English language skills
• Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during the entire shift
• Able to work a flexible schedule, including weekends and holidays

Job Duties

Job Specific

• Reports to work as scheduled, in proper uniform, in accordance with the hotel’s personal appearance standards
• Follows OSHA regulations and all policies and procedures as set forth by the Housekeeping department.
• Applies excellent guest relations skills when interacting with guests
• Consistently maintains a positive attitude that ensures the best guest experience
• Encourages a positive attitude among Team Members and treats guests and fellow Team Members with courtesy and respect.
• Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business.
• Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities.
• Performs all duties in a timely and professional manner.
• Applies teamwork skills at all times.
• Gives recognition to repeat guests.
• Cleans the front area of the hotel, sweeps floors and sidewalks, and cleans doors, frames, signs, and windows.
• Cleans and dusts lobby areas.
• Cleans and restocks all assigned restrooms.
• Removes trash from all assigned areas.
• Uses proper chemicals when cleaning as described by the department’s procedures.
• Immediately report maintenance deficiencies, damage, or loss to the Housekeeping department
• Polishes all metal around lobby areas.
• Turns lost and found items into Security in accordance with hotel standards.
• Cleans and sanitizes assigned public and back-of-the-house areas
• Removes Room Service trays from hallways and places them in appropriate locations in service corridor
• Assists with general cleaning of guestrooms.
• Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners.
• Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces.
• Transfers and stocks all supplies from Receiving as directed.
• Ensures that the Housekeeping storeroom is neat, organized, and secure
• Turns mattresses
• Cleans chandeliers
• Properly uses and maintains equipment and supplies
• Maintains excellent condition of grounds, floors, carpets, etc.
• Cleans ashtrays and ash urns
• Cleans ice machine areas
• Cleans elevator foyers
• Cleans elevator doors
• Cleans elevator tracks
• Washes doors
• Vacuums guest hallways
• Cleans windows
• Cleans door jams and fireboxes
• Cleans and mops stairwells
• Cleans handrails
• Sweeps and mops hallways
• Replace burned-out light bulbs according to established procedures
• Assists in the preparation and deep cleaning of VIP rooms
• Moves furniture in rooms as required
• Cleans spots on walls
• Cleans spots on carpets
• Assists Room Attendants by emptying trash and soiled linen from Housekeeping carts
• Takes dirty linen to laundry pick-up areas
• Cleans offices as scheduled
• Cleans Front Desk and back office area
• Cleans back of the house windows as needed
• Attends all department meetings as scheduled
• Assists in restocking Room Attendant caddies
• Fills Room Attendant bottles with chemicals according to department guidelines
• Brings dirty glasses down to the Housekeeping department at the end of the shift
• Cleans service landings
• Cleans stocks and organizes linen closets, ensuring that they are always locked
• Checks all vacuums used by Room Attendants and maintains them
• Completes in a timely manner all daily cleaning items for the specific public area assigned
• Takes trash to the compactor at the end of the day
• Cleans all assigned public restrooms & Team Member restrooms

• Performs as Room Attendant when needed

• Demonstrates ability to provide coverage in related departments as directed
• Special projects and other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individuals promptly and fully of problems and/or unusual matters of significance

• Is polite, friendly, and helpful to guests, management and fellow Team Members

• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible

• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Within the first 30 days, all activities on the New Hire Training Checklist must be performed to standard.