Job Summary

The Restaurant/Kitchen Supervisor supports the Restaurant Manager and/or Executive Chef in providing superior food products and maintaining a safe, efficient, professional, sanitary and profitable Food and Beverage operation.

Job Specifications

Qualifications

• Ability to work as part of a dynamic team to consistently deliver a quality product
• Enthusiastic individuals with strong communication skills who works well in a team environment
• Ability to effectively communicate with customers and other employees of the organization
• Previous hospitality/food service experience preferred
• Exceptional communication and interactive skills
• Flexibility to fast-paced environment needs, demands and changes
• Motivational and training experience
• Analytical and organizational skills
• Experienced at training and motivating teams
• Food/Beverage knowledge
• College or vocational schooling preferred
• Certification in sanitation and safe food handling practices

• Ability to verbally communicate effectively with guests and team members in the English language
• Tolerance of all cultures
• Able to work a flexible schedule, including weekends and holidays
• Able to handle objects, reach with arms and hands, stand, sit, or walk for an extended period of time; Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance, pull, bend, stoop, and perform upward reaching for an extended period of time

Job Duties

Job Specific

• Assume responsibilities of Management in his/her absence
• Assist in accountability of sales, expenses and bottom line profits
• Ensure team follows Food & Beverage standards and practices
• Demonstrate a positive role model for Grand Beach Hotel standards of customer service.
• Ensure team prepares and presents food products following recipes and Food & Beverage standards and practices
• Monitor food quality by completing daily a.m. and p.m. line checks
• Assist in providing on-going training and staff motivation to all associates to promote team satisfaction and minimize turnover
• Maintain role model standards in grooming and professional appearance and communications
• Meet highest standards of workplace sanitation/equipment care and safety as set by Health Department and company policy
• Assist with scheduling and complete weekly payroll to maximize associate productivity, labor cost control and customer satisfaction
• Utilize forecasts, daily sales reports and weekly food cost and payroll reports to ensure monthly profit/loss goals are met
• Provide education to staff on new products/menus and ensure adherence to recipes.
• Assist in preparation and production of all food items
• Assist in ordering food, beverage, dry and paper goods based on budget and needs of the business
• Review all invoices to ensure cost and quality controls
• Support food inventories to ensure they are taken on a timely and accurate basis to ensure targeted food and liquor costs are maintained
• Provide ongoing coaching and recognition to increase team's performance
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company asset
• Welcome and acknowledge all guests according to Grand Beach Hotel standards, anticipate and address guests` service needs, assist individuals with disabilities, and thank guests with genuine appreciation
• Speak with others using clear and professional language
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
• Ensure adherence to quality expectations and standards

• Stand, sit, or walk for an extended period of time
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Consistently maintain a positive attitude
• Encourage a positive attitude among Team Members
• Anticipate needs, demonstrating sensitivity and responsiveness, ensuring complete satisfaction
• Perform all duties in a timely and professional manner

• Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Team Member handbook
• Reports to work as scheduled, in proper uniform, in accordance with the company’s personal appearance standards

• Applies excellent guest relations skills when interacting with guests
• Observes hotel telephone etiquette, message, and call handling procedures
• Special projects and duties as assigned

General

• Promotes and applies teamwork skills at all times

• Is polite, friendly, and helpful to guests, management and fellow Team Members

• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible

• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards