Job Summary

Assists the Executive Housekeeper with the management of the Housekeeping department. Guides staff in maintaining the highest levels of cleanliness and quality service, exceeding guest expectations and hotel standards in a friendly, professional manner. Additional responsibilities include staffing, training, scheduling of Team Members, and inventory control.

Job Specifications

Qualifications

• Thorough knowledge of all matters relating to the proper administration and operation of hospitality housekeeping operations
• Issues all Room Attendant & House Person keys
• One to three years of management experience in large, fast paced, hotel housekeeping environment
• Ability to maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
• Effective management, leadership, organizational, and communication skills
• Able to read and interpret documents
• Able to work with and apply mathematical concepts
• Able to write routine reports and correspondence
• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Able to speak effectively before groups of guests and hotel Team Members
• Able to push, stand, stoop, bend, and lift items weighing up to 50 pounds repetitively during entire shift
• Ability to work a flexible schedule including weekends and holidays

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow Team Members
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Able to push, stand, stoop, bend, and lift items weighing up to 50 pounds repetitively during entire shift
• Ability to work a flexible schedule including weekends and holidays

Job Duties

Job Specific

• Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships
• Prepares daily work schedule to meet occupancy demands and room turn
  Analyzes daily room turn and makes staff or procedural adjustments as necessary
  Manages Housekeeping Rooms personnel
• Ensures aggressive cleaning of vacant dirty rooms during tight turns; punches vacant ready rooms, and provides any other assistance as needed on guest floors
• Assumes duties of Executive Housekeeper in Executive Housekeeper’s absence
• Inspects and evaluates physical condition of the hotel daily for cleanliness and necessary repairs
• Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
• Responsible for overseeing the activities of Housekeeping Supervisors and Room Attendants
• Greets and interacts with guests in an outstandingly friendly and professional manner
  Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day
• Coordinates out-of-order rooms and room maintenance with Guest Services and Engineering
• Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
• Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed
• Maintains close contact and ensures good communication with Team Members
• Ensures that responsive and efficient repair services are provided to satisfy guest requests
• Investigates guest complaints and takes corrective measures
• Encourages a positive attitude among Team Members and treats guests and fellow Team Members with courtesy and respect
• Interviews and makes recommendations regarding hiring of personnel
• Interviews and selects Housekeeping supervisory and line level personnel
• Provides training for Team Members regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
• Provides Team Member safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety
• Sets agenda for guest awareness training
• Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
• Responsible for projects assigned to second and third shift Team Members
• Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff
• Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility
• Coordinates the repair of Housekeeping equipment such as vacuums, buffers, carts, and furniture
• Plans special lobby cleaning projects and ensures their completion
• Coordinates lobby maintenance projects with Engineering
• Plans maintenance of lobby floors
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow Team Members
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.