Position Title: General Manager (GM), Graham Enterprise, Inc. (GEI)

Job Description: Store manager and key company representative to our customers in a goods and services oriented business. 

Job Purpose: The General Manager is responsible for driving top line sales and bottom line profit; achieving all company objectives and leading and inspiring a high performance team. The General Manager will manage resources efficiently to drive business and maximize productivity meeting all standards of execution for customer service, signage and pricing, and merchandising. The General Manager is also responsible for maintaining a high level of engagement and a people development culture, since the success of the business is tied to the quality and performance of the team.. Promote and abide by the high standards of GEI, and maintain regulatory and company compliances while upholding the highest standards of safety.

Key Responsibilities:

Lead, develop and enhance the customer experience in our stores by fostering and maintaining a friendly positive attitude in all employees and drive store sales with hands on style leadership. Treat each customer as a guest in our stores.

Uphold the highest standards in store cleanliness and serviceability, execute in store site layouts, displays and in store stocking as well as plan-o-grams and retail processes to create an environment for an outstanding customer experience. 

Demonstrate leadership, foster teamwork, show initiative and excitement for all store promotions and merchandising standards to facilitate sales growth in your store. Set the example for your store team.

Consistently adhere to walk the store compliance standards.

Enhance and maintain good positive communication with customers, district managers, your team of employees and vendors to enhance the performance and profitability of your store’s team and to continue to grow our customer base.

Identify and resolve site issues and problems in a timely and positive manner. Efficiently and accurately processes sales transactions using the POS register system and adheres to checkout standards

Manages inventory shortage strategy, results, and concerns, and communicates policies and procedures to store population.

Maintains a low open position rate by pro-actively recruiting and hiring quality associates with strong customer service and operational skills

Develops and retains direct reports, ensuring their readiness for increased responsibilities and providing a bench of internal talent who are upwardly mobile to fill critical positions.

Responsible for maintaining fair and accurate practices within the store including equitable hiring, scheduling, promotions and performance management.

Manages poor performance and terminations appropriately, in partnership with the Human Resource Manager, district manager and/or operations manager.

Perform any other duties that are assigned by management.