About Us

Graf Lantz is known for its magical materials, functional luxury and conscious creations but it is also known for its outstanding team and a place of growth, expansion, creation, and inspiration. At Graf Lantz, we aspire to continuously cultivate a community of creative, motivated, and open-minded individuals who are inspired to elevate the everyday and honor life’s imperfections. We don’t take ourselves too seriously, but we do share a love for design, compassion and making things in your life a little more functional yet timelessly beautiful.

We can’t wait to meet you.

About The Position

As Ecommerce Site Operations Specialist you are responsible for the day-to-day maintenance of the website and optimizing the technology experience. You will assist department managers in a multitude of initiatives including on site operations, technology optimizations, promotions, customer service, quality assurance and site up-time standards.

Key Responsibilities

• Execute, organize and maintain product tagging structure to optimize site metrics by increasing conversion, AOV, and other KPIs
• Lead the maintenance of the site including 3rd party app integrations, new item setup, product collections, ongoing error handling, escalation to developer resources and product data integrity
• Facilitate creation/setup of new eCommerce items and bundles in collaboration with the new product development, merchandising and marketing teams
• Regularly Merchandise collection pages, product detail pages, landing pages, offers, discount codes and links
• Review and test new development implementations to ensure a positive user experience on various devices and browsers
• Support customer service on ticket escalations
• Create and maintain promo codes and discount scripts
• Manage online discount rules for different customer segments and users
• Gather Customer Service team feedback and develop action plans. Report those website changes back to Customer Experience to close the feedback loop
• Update landing and content pages on the site

About You

• 1-3 years experience in ecommerce
• Experience with Shopify
• Strong quantitative, analytical and problem-solving skills evaluating complex data and market research
• Strong interpersonal and organizational skills
• Excellent communication skills and attention to detail, especially grammar and spelling
• We are looking for someone who takes initiative

Strongly Preferred Skills and Experience

• Bachelor’s degree
• Experience with email and SMS marketing a plus
• Willingness to learn
• Proficient in Google Workspace and Microsoft Office
• Experience with Project Management tools like Asana, Trello or Wrike
• Interest in fashion and home a plus

Compensation and Benefits

Graf Lantz offers an outstanding company culture, competitive salary; medical, dental and vision insurance; a retirement plan; paid vacation, sick time, and holidays; plus employee discounts on all Graf Lantz products.

The Salary range for this position is $45,000 - $69,000 depending on experience.

Location

Open to hybrid or fully remote options