Job Description
Grady Health System offers many career paths for your professional growth. Whether you have many years of experience or are in the early stages on your career, you can find a rewarding position at Grady!
JOB SUMMARY:
The RN Patient Experience Coach is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced nurse to employ his or her clinical expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. This is an expert-level individual who delivers employee training curriculum. This individual will also drive the development of activities and provide continuous feedback to improve the employee, patient, guest, and physician engagement across the health system.
JOB QUALIFICATIONS:
· Bachelor's Degree in Nursing (BSN).
· Minimum of 7-10 years in healthcare, including 5 years in an acute care setting.
· Current Georgia or Compact Registered Nurse license.
· Ability to work independently, with minimum direction, take initiative in problem solving, and solve complex problems.
· Able to interact professionally and effectively with a wide variety of people, including operations staff, providers, the general public and departments in Grady.
· Must have attention to detail and excellent organizational skills.
· Able to take and compose meeting minutes, create and maintain spreadsheets.
· Demonstrated leadership and project management ability with cross-functions teams, and success managing change.
· Demonstrated excellent written/oral communication including presentation skills.
· Strong technical skills including computer proficiency, demonstrated ability to understand and apply mathematical, quantitative and statistical concepts to make evidence-based decisions and drive change.
· Demonstrated interpersonal skills and ability to build productive relationships with broad range of employees, managers, and customers.
· Demonstrated judgment and ability to work effectively with a diverse population of staff, patients and families.
Preferred:
· Master’s Degree in nursing, healthcare, marketing, business or related field.
· Current Georgia Authorization/Certification as a NP Advanced Practice Registered Professional Nurse, Advanced Practice Registered Nurse, Physician’s Assistant, or Clinical Nurse Specialist
· Prior experience in a leadership or supervisory role.
· Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc.
· Experience with process improvement initiatives in a clinical setting to improve and sustain patient satisfaction.
PERKS & BENEFITS:
Competitive salary and comprehensive benefits package.
Opportunities for professional development and continuing education.
Collaborative and supportive work environment.
Employee wellness programs and resources
If you're ready to embrace the challenge and embark on a journey of professional growth within Grady, now is the time to act. Let's shape the future together! Apply Today!
Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.