JOB SUMMARY. Under the supervision of the Director, Patient Experience, completes tracers, coaches and implements. initiatives that promote a culture of patient centered care emphasizing outstanding service and compassion. This position will. Coach employees to maximize the use of customer service tools and programs for enhanced patient. experience by regular rounding and coaching. Actively participate on patient experience team. Assist with mana...
Primary Responsbilitiy. Providing professional coaching and consultation to influence hospital and practice leaders, directing care providers and other employees to deliver excellent patient experiences. Demonstrating expertise to evaluate employee competency and support the hardwiring of standardized processes, behaviors, and initiatives related to the exceptional patient experience. Collaborating with unit, physician practice or department lead...
Job Description. SUMMARY. The Patient Experience Coach consults with leaders to create excellent patient experiences within Patient Care Services. Partners with management to identify patient customer requirements and develops/executes strategies to meet and exceed identified requirements and organizational needs. Focuses on developing processes that result in proactive customer service while bringing expertise, knowledge and skills to support al...
