• Assists with completing daily/weekly/monthly reports.
• Sets examples through a professional, friendly attitude towards clients and team members, timely response to clients and team members , and observance of sales office standards.
• Receives and responds to requests for information and inquiries by responding directly to the customer or routing communication to the appropriate team member on matters of significance, exercising independent judgment.
• Manage sales business by composing and distributing correspondence, reports, or client documentation including but not limited to - BEOs, PACE Reports, Statistical Reports, and Resumes - based upon organizational practice, and policies.

• Ensures all documents are completed accurately and on time and maintains digital sales records and filing system.
• Manage Wedding/Social Blocks once contracted. This includes sending scheduled rooming list updates, resumes, overall coordination of rooms-only details, and post-event duties.
• Creation of booking link
• Detail rooms only groups
• Coordinate with accounting to process deposits and record payments as entered in the deposit schedule.
• Document communication with clients in Delphi by using the Outlook tool.
• Monitor sales and forward on based on subject matter.
• Other duties as assigned.

EDUCATION AND EXPERIENCE

• Minimum of High School education, post-high school education preferred
• Minimum of 1 year in a hotel or conference Catering/Sales Assistant role

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to communicate effectively verbally and in writing
• Excellent listening and problem-solving skills

• Graduate Hotels is an Equal Opportunity Employer.