• Administer a training plan for end users by developing workflows in EHR.
• As the subject matter expert for the EMR, evaluate needs, implementation and functionality of clinical applications and systems.
• Responsible for all activities associated with development of training materials, clinically accurate training environment and training for new employees and ongoing training for current employees.
• Develops and maintains training exercises and materials for users of clinical information systems.
•  Conducts classroom training sessions, in-services, group and individual instruction. Provides remote, web-based training as required.
• Has knowledge of the institutional clinical systems and clinical policies and procedures relevant to practice for each of the roles trained.
• Troubleshoot system issues and works to resolve them or escalate to other staff as needed.
• Develops user manuals, policies/procedures and reference materials that are clinically relevant to current practice.
• Proactively maintains and updates training materials and the training environment as needed.
• Actively participates in the system testing process for new functionality or system upgrades.
• Provides instruction through both lecture and demonstration.
• Supports and develops Super Users at each primary location.
• Maintain knowledge of Grace Health’s standard configurations and clinic specific templates and customization.
• Conduct observations of users in their environment to identify areas for improvement and suggestions for workflow redesign.
• Support clinical efforts to achieve local, state, and federal performance measures.
• Spend time in direct clinical setting regularly to help assess current workflows and issues and improve training and support.

• Grace Health recognizes that managing patient care is a team effort that involves clinical and non-clinical staff. All employees must embrace a team-based approach to patient care and understand that each role is important to our success.
• Team members must demonstrate excellent team communication and coordination to provide quality patient care.
• Care coordination includes communicating with community organizations, health plans, facilities, and specialists.
• Care team members understand and embrace the concept of population management and proactively address the needs of patients and families served by this practice.
• Team members must demonstrate skill and knowledge related to effective communication with vulnerable patient populations.
• Team members must participate in Continuous Quality Improvement activities within the organization to ensure patients receive high-quality care.
• All team members will be involved in the process of improving quality incomes.
• Team members will participate in the review and evaluation processes of practice performance and help to identify opportunities for improvement.
• Team members will participate in Grace Health's advocacy program.

• Follows policies and procedures of the office, including administrative, clinical, quality assurance, and personnel
• Maintains good attendance (daily, meetings, and other assignment tasks)
• Maintains timely documentation of all work assignments
• Maintains patient confidentiality
• Routinely keeps supervisor informed about attendance and job assignments
• Flexible in being able to multitask
• Works effectively and at an efficient pace
• Works cooperatively with providers, administration, and peers

• Must be able to work as a team player
• High level written and verbal communication skills
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Bachelor’s degree or equivalent. Must be licensed or able to obtain license in the Commonwealth of Kentucky as a Registered Nurse or Physician Assistant.
• Maintain and enhance the current level of knowledge relative to professional practice, as well as continuing education requirements necessary for licensure.

Grace Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.