Field Service Representative

A local firm making specialty products for the metal industry has a fantastic opportunity for a Field Service Representative . This role is for a skilled professional with mechanical aptitude and excellent communication (verbal and written) abilities that is comfortable assembling equipment at various client sites throughout the western hemisphere. Field Service Representative role will require regular travel.

Field Service Representative Areas of Responsibility 

Projects

• Pre-Assembly of equipment at vendor site
• Installation of equipment at customer site
• Training of customer operators and maintenance personnel
• Answering customer questions in consultation with the Project Manager
• Coordinate customer spare part needs with Parts Manager
• Preparing company field service reports for OEM/Customer used to invoice for services provided by the company and electrical supplier
• Assist/Inform electrical supplier during installation and commissioning of equipment
• Speak with Project Manager regarding new developments to ensure knowledge of equipment prior to going to job site

Field Service

• Assist customer in installation of spare parts or upgrades of equipment
• Inform customer of company’s new technology to benefit customer
• Assist customer in re-building existing equipment
• Preparing field service report for future reference by company for later sales and service

Spare parts & Other responsibilities

• Assist with loading and unloading of spare parts shipments
• Cooperation with the Spare Parts Manager regarding needs for spare parts inventory
• Giving feedback from customer to Sales department regarding the spare parts and/or design of equipment
• Maintenance of company vehicles not assigned to an employee
• Any miscellaneous task required for daily operation of company
• Support team by making drawings from earlier CAD system for earlier parts revisions
• Other duties as required by the General Manager

Field Service Representative Requirements:

• Good customer service skills and professional appearance
• Comfort speaking as company representative with a line worker, maintenance manager, or client’s CEO
• 4-6 years experience in maintenance or service role
• Good Mechanical Aptitude and Strong Writing Ability
• Previous experience with hydraulics, pneumatics, robotics, electrical system, and powertrain components, etc. associated with assembly, integration, and service of specialized equipment
• Strong organizational skills and positive attitude
• Knowledge of inventory management, invoicing, and safe work practices
• Ability to adapt in a fast-paced environment

Please submit a resume for Field Service Representative for consideration. Only those qualified applicants that provide a resume will be contacted.

Salary depending on Experience. All applicants must be able to work in the United States without restriction.

Resumes can be confidentially sent to

Connect with me on LinkedIn 

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All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
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