Computer Technology Network Technician
Job Summary
Provides end-user technology support in a complex network environment. Responsible for maintenance, troubleshooting, diagnosis and repair of computer hardware, operating systems, devices, and software as part of a technical support team.

Responsibilities:

• Installs, configures, maintains, and supports a diverse set of workstation operation systems, client/server and local applications on computers, laptops and hand-held devices, printers, and associated peripherals. Creates and implements automation for configuring and installing software and operation systems.
• Analyzes and resolves hardware, software, network issues, repairs user workstations, modifies configurations, replaces faulty components, and rebuilds complete systems on a variety of platforms. Uses complex software tools for managing large groups of computers
• Documents and updates work progress and problem resolution in technical support database. Follows complex written instructions.
• Provides on-call technical support in a professional manner and maintains goodwill, cooperation, and productive relationships.
• Works closely with network and server administration teams to create and support district-wide computer configurations and to troubleshoot service interruptions.
• Responsible for installing, maintaining, and troubleshooting specialized departmental software.
• Maintains up-to-date computer skills and stays current with developments in computer related technologies. Attends training events as required. Researches and discovers technical solutions.
• May attend and participate in district-wide, campus-wide, and departmental meetings and committees to discuss computer-related issues.

Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.
Minimum Qualifications:
High School diploma or equivalent. Associate degree or two years of college-level coursework or training in a computer-related discipline. Relevant experience may substitute for the degree requirement on a year for year basis. Two years of work experience with computing systems is also required.
Must possess knowledge of current personal computer, hardware, operating systems, client/server, and network technologies, including printers and peripheral devices such as scanners, PDAs, and special needs equipment. Ability to install and configure a wide variety of software applications.
Ability to: Effectively and clearly communicate verbally and in writing; read, understand and follow complicated technical documentation, procedures and instructions; multi-task and effectively use time management skills; use critical thinking skills to analyze, troubleshoot, diagnose and repair computer problems in a complex networked environment; plan, organize, document complex technical matters and configure systems for consistence with district policies and procedures; effectively prioritizes work requests and work occasional long hours; collaborate and work effectively in a team environment; provide effective and responsive service to departmental customers provide own transportation to various sites throughout the district.
Work Environment and Physical Requirements:
Work pressure and interruptions occur on an ongoing basis due to competing priorities and deadlines. Must be able to interact professionally with district staff. Exposure to constantly changing physical and ergonomic environments. Ability to lift and work on equipment that may be located in tight and poorly lighted spaces, such as under desks, in closets, or other confined areas. Lifting and moving of computer components and peripherals weighing up to 40 pounds is sometimes required. Requires occasion periods of sustained effort and crawling under desks and confined spaces to install/uninstall and /or move equipment across district.
Salary between 38k-42k depending on experience.
Start date of 7/1/24. Open until filled.
Apply online: www.gwrsd.org (click on employment tab)-Do NOT APPLY on INDEED

Job Types: Full-time, Contract

Pay: $38,000.00 - $42,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person