Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate’s commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.

In this role you will:

• Develop a strong familiarity with business processes and objectives in their area of focus
• Facilitate continuous improvement of business processes with department leads
• Establish and manage effective relationships with business and technical team members
• Communicate effectively in both oral and written forms to technical and non-technical audiences
• Manage documentation to reflect the evolving business needs; including Workflow diagrams, swim lane diagrams, requirements documentation, user manuals and operations manuals
• Validate requirements to ensure the accuracy and completeness of specified system behaviors while working under time constraints to meet deadlines
• Research and speak expertly regarding the functionality of GFC business applications
• Act as a Product Owner of assigned business applications, take requests from stakeholders, analyze requirements, break the request down into value-based units, build a product roadmap, prioritize features, monitor and report progress to management and key stakeholders, and approve features to be promoted to production
• Regularly update Supervisor and project stakeholders on the status of the assigned projects; escalating issues that will cause delays to deadlines; providing recommendations for alternative solutions
• Provide time estimates for project deliverables to assist in project planning
• Ensure projects are implemented on time and have the proper level of communication, training, and documentation
• Demonstrate new functionality to users while gathering new requirements that arise during the demonstration
• Train users in proper use of the software solutions
• Assist in the deployment of the software solutions
• Work closely with IS team members and vendors to resolve application related issues
• Collaborate with IS team members to identify and implement solutions that add efficiencies to the team’s current processes
• Write documentation for the Information Systems knowledge base
• Maintain and ensure confidentiality of data and compliance with all IT and Corporate policies and procedures
• Engage in continuing education to stay current with the latest technologies, industry standards, and market trends in technology

You should have:

• Associate’s degree in MIS or related field or 2 years of related experience with a high school diploma/equivalent
• Excellent written and verbal communication with technical and non-technical personnel
• Experience with system analysis and design
• Proficient with the Microsoft applications including Teams, Word, Excel, Outlook, OneNote, and Visio
• Experience with user training
• Ability to work in a team-oriented, collaborative environment
• Ability to provide exceptional customer service
• Ability to lift up to 25 pounds

Preferred Qualifications:

• Experience with sales-related business products, such as ERPs, CRMs, and Leasing systems
• Experience with ECM workflow products (i.e. the Laserfiche Suite)
• Experience with T-SQL
• Experience with Project Management principles and applications
• Experience working with agile methodologies and understanding of agile philosophy

The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, Holiday Time, Tuition Reimbursement, 401(k) and 401(k) match, a Wellness Program and many more!

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)