ERP Business Analyst

Department: IT

Employment Type: Full Time

Location: US - Wisconsin - Madison

Reporting To: Ricardo Sanches

Description

Key Responsibilities

• Responds to internal customers to resolve their technology problems.
• Enters and manages Incident and Service Request tickets in ServiceNow, IT Service Management Application.
• Provides technical support related for ERP systems used by Franklin Electric employees across all business functions. 
• Occasionally provides off-hours support on evenings and weekends and participates in an on-call rotation.
• Must maintain or exceed Service Level Agreements for Incident Resolution. This will be measured based on Incident Duration for the (individual/team). 
• Designs processes and improvements to resolve end user technology issues.
• Analyzes Incident Tickets and performs root cause analysis to identify and prevent reoccurring problems. 

• Ensures all changes and requests are entered in ServiceNow.
• Ensures the fulfillment of end user requests. 
• Ensures changes are completed with proper documentation for SOX compliance.
• Reviews the forward schedule of changes for potential conflicts. 
• Coordinates activities with internal auditors and other financial compliance staff to ensure that all systems remain qualified and validated and activities are consistent with corporate standards. 
• Ability to effectively prioritize and meet deliverable deadlines in a fast-paced environment.

• Participates as a resource on project led by others.
• Completes assigned project tasks on time and with high quality. 
• Helps plan and implement ERP systems.

Skills Knowledge and Expertise

• Communication – Delivers accurate, clear, and concise messages orally and/or in writing.
• Problem Solving – Uses a logical, systematic search for the source of a problem, determining the most likely cause by eliminating potential causes of a problem. 
• Decision Making – Identifies and understands issues, problems, and opportunities; compares alternatives and makes timely decisions. 
• Meeting Facilitation – Plans and facilitates meetings of IT teammates, internal customers, or technology suppliers to share information and/or make collaborative decisions.
• Business Process Knowledge – Understands the process steps and purpose of the important business processes used by internal customers. Work closely with key business stakeholders to manage development of business requirements.
• Requirements Definition – Elicits and documents a clear, concise, and agreed set of internal customer requirements, translate into documented business and functional spec requirements, and assist with technical design.
• Testing – Plans and facilitates validation activities to ensure a technology solution meets defined requirements. 

• Bachelor’s degree in computer science, computer information systems, or a related degree (required).
• 5 years of related experience (preferred). 

• Strong JDE Enterprise One application understanding at the functional and technical levels.
• Experience developing and maintaining JDE Enterprise One setups utilizing Object Management Workbench (OMW).

Why Work at Franklin Electric?

Job Summary