Description

Work for GOOD at Goodwill

• Do you want to make a difference in your community while earning a paycheck?
• Would you like to help your community and environment every day that you come to work?
• Looking for a job that provides meaning as well as personal and professional development?

Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.

We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.

We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.

We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.

Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.

Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.

We prefer to promote from within. Your growth and advancement is our priority.

Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.

Change Lives. Make a Difference.

Discover Purpose. Apply today at WorkforGoodSA.org.

Qualifications

POSITION SUMMARY

This position will responsible for the direct supervision of the Medical Records Associates and their performance, work quality, reviews of Service Treatment Records (STRs) for separated and/or retired Total Force Members. Oversee the overall process for adhering to the contract requirements and guidelines. Ensure Team Members perform analysis on all components of the records. Support the organization in its mission to help change lives through the power of work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Train, assist, motivate, and oversee Medical Records Associates as they perform processing tasks for preparing and scanning medical/dental records.
2. Collaborate with manager to assign work. Continuously delegate tasks or shift priorities to ensure a smooth workflow and meet production/quality goals.
3. Function as subject matter expert and provide assistance in analyzing record contents, determining military member status and appropriate record disposition.
4. Assist in contacting Military Treatment Facilities (MTFs) for additional information.
5. Assist with various processing tasks as time allows.
6. Perform additional quality oversight in all processing areas to ensure correct procedures have been followed and quality goals achieved.
7. Monitor daily work quantity and quality progress and keep Management informed.
8. Respond to inquiries from government personnel for information.
9. Work with management to develop and/or enhance work processes.
10. Maintain Team Member training records.
11. Provide excellent customer service by greeting, assisting, and responding to questions and/or concerns in a positive, professional, and friendly manner.

REQUIREMENTS

1. Must be a U.S. citizen and eligible for a security clearance.
2. High School Diploma or equivalent (GED)
3. 1 years of experience performing work using similar skills and knowledge as well as supervisory experience.
4. Previous experience in records management and leading teams preferable.
5. Military experience or experience working within the military environment helpful or equivalent combination of education, experience and/or military training
6. Must be able to meet the physical requirements of the position.
7. For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.

To learn more about Goodwill San Antonio and to view available positions visit: www.goodwillsa.org.

Equal Opportunity Employer/Veterans/Disabled