Description

Work for GOOD at Goodwill

• Do you want to make a difference in your community while earning a paycheck?
• Would you like to help your community and environment every day that you come to work?
• Looking for a job that provides meaning as well as personal and professional development?

Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.

We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.

We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.

We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.

Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.

Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.

We prefer to promote from within. Your growth and advancement is our priority.

Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.

Change Lives. Make a Difference.

Discover Purpose. Apply today at WorkforGoodSA.org.

Qualifications

POSITION SUMMARY

The Donations and Production Supervisor is responsible for ensuring the highest level of customer experience and efficiency in their store’s donations acquisition and production processes. Personable customer engagement with each donor, orderly and efficient donations pre-sorting, and production stations goals setting and achievement are key responsibilities. The Supervisor will coordinate with GM and ASM in supervising donations and production staff to achieve customer experience and production goals daily. This position leads by example, however, is primarily responsible for ensuring required processes and services are executed, and should not be working stations for extended periods of time other than for peaks and breaks.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Train, assess, monitor and coach staff and be accountable for an excellent customer experience for each donor. This includes greeting each donor, communicating the donation retrieval and placement process to donors, thanking the donor for supporting our mission and providing a donation receipt after asking each donor if customer would like one.
2. Train, assess, monitor and coach staff and be accountable for accurate use of donation tablet, ensuring each donations are accurately tracked. Monitor daily donations data and reports and proactively identify tablet and donations tracking issues and take action to resolve.
3. Train, assess, monitor and coach associates, retail and donations, in the proper pre-sort procedures.
4. Train and monitor identification and submission of eCommerce items. Achieve expected goals.
5. Train, assess, monitor and coach retail associates on appropriate grading and pricing procedures. Establish individual and team goals, measure and communicate performance on a daily basis.
6. In coordination with GM/ASM, prepare and achieve bin and tote circulation expectations.
7. Monitor and access production area activity. Redirect staff to effectively maintain maximum product flow and backroom organization.
8. Ensure the proper labeling of bins/gaylords and the proper loading of trailers/box trucks
9. Monitor all equipment for safe operation. Report issues to the General Manager.
10. Monitor and maintain accountability for Loss Prevention and inventory control and compliance procedures in donations and production areas.
11. Lead with Goodwill’s Servant Leader approach to people treatment.
12. Maintain regular, dependable attendance and punctuality for self and employees supervised.
13. Keep donation and production areas free from debris; remove obstructions from production floor. Ensure work areas and facilities remain clean and organized. Inform GM/ASM immediately of any possible safety hazard.

REQUIREMENTS

1. Minimum 2 years’ experience working successfully in customer service and production environments
2. Minimum 1 year in Team Lead or Supervisor position, with strong production experience
3. Excellent verbal communication skills with customers and employees, with ability to effectively work as a team to achieve mission goals
4. Ability to bend, lift, grasp and move continuously through the day

To learn more about Goodwill San Antonio and to view available positions visit: www.goodwillsa.org.

Equal Opportunity Employer/Veterans/Disabled