The Lead Dock Worker is responsible for serving as a lead worker by providing solutions to workflow issues, meeting customer needs, and achieving established standards. This position sets the pace for production, movement and/or warehousing of product through individual action.

RESPONSIBILITY LEVEL:

Through individual action, sets the pace for production, movement and/or warehousing of product. Works cooperatively and productively with supervisors and other associates in order to complete tasks. Serves as a lead worker by providing solutions to workflow issues, meeting customer needs and achieving established standards. Brings valuable experience and depth of knowledge to the job and the team.

PRINCIPAL DUTIES:

1. Sets pace of production and the movement of product, assists teammates and adjusts workflow as needed to ensure standards and goals are met. Communicates with management, as required, when support is necessary.

2. Consistently meets or exceeds established goals and standards.

3. Performs training, at the direction of management, to all employees ensuring good practices are understood and applied.

4. Is self-directed in workload. Works with supervisor and/or other lead(s) to ensure work is at a steady pace.

5. Identify and address safety concerns.

6. Follow defined processes for protection and usage of high value company assets including but not limited to transportation fleet, forklifts, balers and other equipment.

7. Maintain inventory control processes (First In First Out).

8. Contribute to continuous improvement by suggesting improvements in material flow and job tasks and maintenance of equipment used (forklifts, balers, etc.) to management.

9. Ensure bale and load weights meet customer expectation.

10. Secure freight inside trailers using appropriate tools and supplies.

11. Meet assigned productivity goals by utilizing best practices.

12. Complete logs and reports as directed.

13. Maintain organization and supply of operating materials.

14. Operate equipment in accordance with safety guidelines, including the use of protective equipment.

15. Other duties as assigned.

REQUIREMENTS:

• Work varied schedule and flexible hours.

• Must have reliable transportation to travel between Goodwill locations during shift

• Experience working with machinery preferred, but not required.

• Experience baling preferred, but not required.

• Forklift certification may be requested or required.

• Prior work experience must include roles with forklift usage up to 50% of the day.

CORE COMPETENCIES:

• Meets quality guidelines.

• Prioritize multiple work assignments and competing priorities.

• Communicate supply needs to management.

• Communicate to customers, donors, employees and visitors in a professional and pleasant manner.

• Consistently provide the highest levels of customer service by meeting Retail standards/expectations and Goodwill’s Values.

• Follow established security procedures.

• Maintain confidentiality of business results.

• Maintain accurate production records.

• Basic reading, writing, and math skills.

PHYSICAL/SENSORY DEMANDS:

• Able to stand or be stationary for eight or more hours.

• Able to lift 75 pounds and push and/or pull cages weighing 600 pounds.

• Good hand/eye coordination. Small finger dexterity for some functions.

• Able to grasp material for baling on a continuous basis.

• Able to observe and remove materials to meet production and quality standards.

• Able to hear and respond to warning signals and/or alarms.

• Able to work in an environment that includes varying temperatures, dust, handling of unwashed clothing and loud noise.