The PA CareerLink® Service Assistant’s purpose is to provide service and receptionist duties to support the PA CareerLink® System. The PA CareerLink® Assistant screens and routes customers and phone calls, answers questions and inquiries as appropriate, creates and maintains spreadsheets and databases, and assists customers with needs. The PA CareerLink® Service Assistant organizes and participates in projects to enhance the level of service.

Education: Minimum of high school diploma or GED.

Experience: Minimum of two years of customer service experience.

Computer proficiency: Basic computer literacy including Word, Access, Excel, and Email

Clearances: Must be able to obtain acceptable results for required background checks, including Act 151 Pennsylvania Child Abuse History Clearance, Pennsylvania Criminal History Check and Department of Human Services- FBI Fingerprints.

Other: A PA CareerLink® Service Assistant must have a valid driver’s license, with a clean driving record and dependable transportation, which can be used in the course of his/her job. A PA CareerLink® Service Assistant must also have an operating telephone, so that he/she may be contacted quickly by Goodwill when necessary.

Skills, Abilities, and Duties:

• Must have advanced computer skills and knowledge in the use of the internet, word processing, database, and spreadsheet programs.
• Must be able to utilize telephone systems and route calls appropriately.
• Must have a clear speaking voice and the ability to convey needed information with effective verbal and written communication skills, using English.
• Must have organizational skills and the ability to work independently, and on a variety of tasks, with minimal supervision.
• Must have the ability to interact appropriately and effectively with the public, agency staff, other employees, and the participants in Goodwill’s training programs, promoting a positive image of Goodwill at all times
• Ability to perform sedentary work for 8 or more hours each day.
• Ability to do occasional bending, stooping, stretching, pushing and pulling.
• Ability to lift and carry objects weighing up to 25 lbs. frequently, and up to 50 lbs. occasionally, (material handling equipment will be used to minimize effort expended when practical).
• Vision and hearing corrected to within normal limits.
• Must be extremely dependable in attendance and punctuality.
• Must be able to assist in collecting data and creating reports needed for the agency.
• Answers incoming telephone calls, and disseminates information to the caller or routes the caller to the appropriate staff/department.
• Greets customers walking into the PA CareerLink® facility, providing customer service.
• Provides accurate information of all functions of PA CareerLink® to customers.
• Checks, corrects, and records information taken from daily sign-in sheets and other sources as directed.
• Enters data into various databases/spreadsheets accurately.
• Files papers in the appropriate places and in the appropriate order.
• Responsible for mailing and maintaining, in a timely manner, Customer Satisfaction Surveys or other scheduled correspondence.
• Performs other clerical and miscellaneous functions, as requested, for the general benefit of the agency.
• Back up core staff member in the Career Resource Room when necessary.
• Maintains PA CareerLink® daily staff schedule.

Job Type: Full-time

Education

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)