JOB SUMMARY
The supervisor assists the Store Manager in the proper store operation by performing assigned tasks and providing leadership to assigned store personnel in selling merchandise, providing excellent customer service and other tasks as assigned, by performing duties personally or through subordinate personnel. Must adhere to Goodwill Industries of Lane and South Coast Counties rules, policies, and safety procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists Store Manager with store operations including supervision of employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records, and preparing daily record of transactions, and supervision of store employees within the retail store, as assigned.
• Responsible for the store’s operation in the Store Manager’s absence; including, but not limited to directing the activities of store personnel, ensuring that all sales transactions are rung up and reported accurately and ensure that donated goods are processed appropriately.
• Performs cashier and processing duties as needed.
• Follows all customer service guidelines; strives to provide exceptional customer service to all customers, donors and employees at all times.
• Handles customer/donor complaints appropriately.
• Answers customer’s questions concerning location, price, and use of merchandise.
• Coaches and trains staff to meet agency expectations.
• Meets or exceed mystery shopper goal by 93% or higher.
• Coordinates with production leads to maintain adequate supplies to meet store needs.
• Plans and prepares work schedules and assigns employees to perform specific duties. Provides clear directions and adequate supervision.
• Performs store opening and closing following defined procedures, as assigned.
• Maintains adequate supplies to meet store needs. Orders merchandise or prepares requisitions to replenish merchandise on hand as assigned.
• Responsibilities include assisting Store Manager in training employees, planning, assigning, and directing work, addressing complaints and resolving problems.

JOB EXPECTATIONS

• Maintain well-groomed appearance and acceptable dress in compliance with GILSCC’s dress guidelines. (See Handbook policy 172)
• Strives to meet all assigned goals.
• Ensures high standards are met for both customer and donor service.
• Reports for scheduled work regularly and on time. Notifies manager as soon as possible regarding the need and expected duration of any absence.
• Ensures compliance of employees with established security, sales, and recordkeeping procedures and practices. Follows and enforces all policies, procedures, and work rules.
• Maintains safe working conditions and properly trains employees to perform tasks in a safe manner using established safety program. Follows and promotes all safety standards. Practices and trains safe lifting techniques.
• Maintains production areas to ensure ease of operations.
• Conducts individual and group training sessions.
• Ensures that open communication exists at all levels in the store.
• Ensures compliance with all company policies, CARF standards and safety and security regulations.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Exhibits a high level of integrity and business ethics.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Must be able to function independently and as part of a team in a work setting.
• Supervisor must be 18 years of age or older.
• Have no record or disclosure of criminal conviction that indicates a tendency towards theft, violence, dishonesty, deceit, drug manufacture of sale, moral turpitude or predatory behavior.
• Must provide proof of identification and eligibility to work in the United States.
• Must be able to pass a criminal background check and pass a pre-employment drug-screening. These are non-negotiable.
• Must meet qualitative and quantitative performance standards as established by the company.
• Must possess strong interpersonal skills through command of the English language in order to work with customers and employees.
• Must have basic math skills.
• Must be able to perform essential functions of the Store Supervisor’s Job Description with or without reasonable accommodation.

EXPERIENCE
Minimum of one year supervisory experience.

EDUCATION
High school diploma or G.E.D.

CERTIFICATES, LICENSES, REGISTRATIONS
CPR certification or ability to become CPR certified.

PHYSICAL DEMANDS OF WORK REQUIREMENTS
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand, walk, and talk or hear.
• The employee is occasionally required to reach with hands and arms.
• The employee must frequently lift and/or move up to 10-25 pounds and occasionally lift and/or move up to 40 pounds.
• Specific vision abilities required by this job include close vision and color vision.

WORK ENVIRONMENT
Limited hazards due to lifting, pulling, and pushing merchandise by self or others. Requires a high level of adaptability and flexibility. Work environments usually hectic (fast paced) with frequent short deadlines and regular instances of critical or unusual situations. Field of work includes office, production area, and store showroom and surrounding grounds

WORK HOURS
Must be available during store hours, including weekends, evenings, and some holidays.

CORE COMPETENCIES
Technical Skills Strives to continuously build knowledge and skills.
Customer Service Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills Remains open to others’ ideas and tries new things.
Oral Communication Responds well to questions.
Teamwork Gives and welcomes feedback; Supports everyone’s efforts to succeed.
Ethics Upholds organizational values.
Organizational Support Follows policies and procedures.
Motivation Measures self against standard of excellence.
Professionalism Approaches others in a tactful manner.
Quality Completes work in timely manner; Strives to increase productivity.
Safety and Security Observes safety and security procedures; Reports potentially unsafe conditions.
Adaptability Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality Is consistently at work and on time.
Dependability Takes responsibility for own actions.
Initiative Asks for and offers help when needed.
Innovation Generates suggestions for improving work.