JOB SUMMARY
Lead assigned employees in all aspects of production by processing donations and new goods; pricing and tagging items to achieve highest dollar return and rotating stock in retail store. Assumes responsibility for quality control of donations processed. Must adhere to Goodwill Industries of Lane and South Coast Counties rules, policies, and safety procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain methods of the Kaizen process, and ensures all staff is operating within Kaizen standards.
• Process received merchandise and donations, pull or rotate merchandise, pricing and tagging of merchandise, stocks store fixtures, shelves, and counters with merchandise.
• Responsible for meeting production goals every day; maintain accurate and consistent prices by achieving high quality and high quantity in processing goods.
• Ensures the flow of donated goods is kept consistent from processing area to store front.
• Keep work area and surrounding area neat, clean and orderly. Responsible for Kaizen 15-minute drills, and of end of shift area clean up in entire production room.
• Ensure pricing of merchandise is done correctly.
• Assumes responsibility for quality control of donations processed.
• Train new employees in all aspects of production or where needed. Sets good work example for all employees.
• Meet or exceed the Mystery Shop score goal of 90%.
• Ensures assigned areas are kept organized, straightened and meet Kaizen expectations.
• Follow and enforce safety procedures in hardline processing areas.
• Report to store manager or supervisor of any problems or concerns in processing areas.
• Ensure (P.P.I.) price per item averages meet agency goals.
• Coach and train staff to meet agency expectations.
• Uses correct lifting and material handling techniques and follows Goodwill safety procedures.
• Follows all customer service guidelines; always strive to provide exceptional customer service.
• Transport items to and from the sales floors.
• Place items on shelves, in bins, or on racks.
• Face shelves, racks, and /or bins according to display standards.
• Remove old items from display and place in totes or carts, as assigned.
• Provide excellent customer service.
• Provide carry out service, as needed.
• Pull and stock merchandise as directed.
• Answers customer’s questions concerning location, price, and use of merchandise.
• Inspect, sort, grade, and/or assign prices or other actions needed to donated items.
• Unload containers, sorting and grading items into appropriate bins by quality specifications.
• Maintains high-quality and high quantity in processing goods to meet productivity standards.
• Maintains accurate and consistent prices.
• Transport stock to and from workstations, as needed.
• Prepare items for sale by hanging clothing, cleaning items as needed, and/or bagging items that need to be kept together.
• Tag, mark and/or code items, selected for sale according to designated prices ant type of merchandise.
• Tally amounts and/or process of processed items.
• Other duties may be assigned.

JOB EXPECTATIONS

• Maintain well-groomed appearance and acceptable dress in compliance with GILSCC’s dress guidelines. (See Handbook policy 172).
• Ensures that quality customer service is provided to all customers, donors and employees.
• Ensure compliance with all company policies, CARF standards and safety and security regulations.
• Must be able to function independently and as part of a team.
• Must be at least 18 years of age.
• Must not present a direct threat to the safety and health of one’s self, others or to property.
• No record or disclosure of criminal conviction that indicates a tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior.
• Must provide identification and eligibility to work in the United States of America.
• Must pass criminal background check and pre-employment drug-screening test.
• Must be able communicate effectively with co-workers and customers.
• Must exercise good judgment. Work under pressure and meet deadlines.
• Be flexible in work assignment to accommodate changing production demands.
• Must have sufficient command of the English language to communicate with customers, co-workers and supervisors.
• Reports for scheduled work regularly and on time. Notifies supervisor as soon as possible regarding the need and expected duration of any absence.
• Maintains company hygiene standards.
• Must be able to perform essential functions of the Lead Processor’s job description task analysis with or without accommodation.

EXPERIENCE
One to three months related experience and/or training.

EDUCATION
No minimum education requirement.

CERTIFICATES, LICENSES, REGISTRATIONS
None.

PHYSICAL DEMANDS OF WORK REQUIREMENTS
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; use hands to feel objects, tools, or controls, and reach with hands and arms, the employee is required to walk, talk and/or hear.
• The employee must occasionally lift 10-25 pounds and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
• DOT Strength Classification: Medium

WORK ENVIRONMENT
Works indoors in either a warehouse or store setting. Environment is heated or may be air conditioned.
May be exposed to dust in processing area. Uses telephone, cash register, handheld pricing machine, handheld tagging machine, paper, and pens. The noise level in the work environment is usually loud.

WORK HOURS
Must be available during store hours, including weekends, evenings, and some holidays.

CORE COMPETENCIES

• Technical Skills Strives to continuously build knowledge and skills.
• Customer Service Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills Remains open to others’ ideas and tries new things.
• Oral Communication Responds well to questions.
• Teamwork Gives and welcomes feedback; Supports everyone’s efforts to succeed.
• Ethics Upholds organizational values.
• Organizational Support Follows policies and procedures.
• Motivation Measures self against standard of excellence.
• Professionalism Approaches others in a tactful manner.
• Quality - completes work in timely manner; Strives to increase productivity.
• Safety and Security Observes safety and security procedures; Reports potentially unsafe conditions.
• Adaptability Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality Is consistently at work and on time.
• Dependability Takes responsibility for own actions.
• Initiative Asks for and offers help when needed.
• Innovation Generates suggestions for improving work.