JOB SUMMARY
The Lead Cashier will provide the retail store with essential register operations, excellent customer service and sales floor functions. Assist management in the proper store operation by performing assigned tasks and providing leadership to assigned personnel. Must adhere to all Goodwill Industries of Lane and South Coast Counties rules, policies and safety procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform register-opening procedures, including verifying register start fund.
• Perform opening tasks, including cleaning glass cases, cleaning counters, straightening cash register areas, and stocking the cash register area with supplies.
• Accurately perform all register functions.
• Perform register-closing duties, including accurately counting down register, counting deposits, and processing the supporting detail paperwork. Ensure register tills and deposits are properly secured.
• Collect cash or charge payments from customers and make change.
• Provide receipts to customers.
• Pack customer purchases in bags, as needed.
• Assist with customer service in other areas.
• Meet or exceed mystery shop goal by 90% or higher.
• Remove articles from dressing rooms and return to appropriate area.
• Pull and stock merchandise as directed.
• Answer phones and make store announcements.
• Provide excellent customer service.
• Ensure the quality and quantity of work performed by designated cashiers is in accordance with store expectations.
• Train front end employees in a thorough, organized and timely manner.
• Assist Store Manager, Assistants and Supervisors in rating employees, as requested.
• Assist in maintenance of store records.
• Responsible, as designated, for the store’s operation in the absence of store management personnel including but not limited to directing the activities of store personnel; ensuring that all sales transactions are rung up and reported accurately.
• Recommend corrective action to ensure acceptable employee performance according to policy.
• Ensure that open communication exists at all levels in the store.
• Assist store management with implementation of assigned cash control, inventory control and security procedures.
• Positions supervised: cashier and may include other store personnel.
• Other duties may be assigned.

JOB EXPECTATIONS

• Maintain well-groomed appearance and acceptable dress in compliance with GILSCC’s dress guidelines. (See Handbook policy 172)
• Ensure compliance with all company policies, CARF standards and safety and security regulations.
• Must be able to function independently and as part of a team.
• Must be at least 18 years of age.
• Must not present a direct threat to the safety and health of one’s self, others or to property.
• No record or disclosure of criminal conviction that indicates a tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior.
• Must provide identification and eligibility to work in the United States of America.
• Must be able to pass criminal background check and pre-employment drug-screening test.
• Must be able communicate effectively with co-workers and customers.
• Must exercise good judgment.
• Work under pressure and meet deadlines.
• Be flexible in work assignment to accommodate changing production demands.
• Must have sufficient command of the English language to communicate with customers, co-workers and supervisors.
• Must have basic math skills.
• Reports for scheduled work regularly and on time. Notifies supervisor as soon as possible regarding the need and expected duration of any absence.
• Must be able to perform essential functions of the Lead Store Cashier’s job description task analysis with or without accommodation.

EXPERIENCE
Six months prior cashier experience

EDUCATION
No minimum education requirement.

CERTIFICATES, LICENSES, REGISTRATIONS
Must be able to become CPR/First Aid certified through Goodwill training.

PHYSICAL DEMANDS OF WORK REQUIREMENTS
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; use hands to feel objects, tools, or controls, and reach with hands and arms; the employee is required to walk, talk and/or hear.
• The employee must occasionally lift 10-25 pounds and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
• DOT Strength Classification: Medium

WORK ENVIRONMENT
Works indoors in a store setting. Environment is heated and may be air-conditioned. May be exposed to dust. Uses telephone, cash register, handheld tagging machine, paper, pens. The noise level in the work environment is usually loud.

WORK HOURS
Must be available during store hours, including weekends, evenings, and some holidays.

CORE COMPETENCIES

• Technical Skills Strives to continuously build knowledge and skills.
• Customer Service Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills Remains open to others’ ideas and tries new things.
• Oral Communication Responds well to questions.
• Teamwork Gives and welcomes feedback; Supports everyone’s efforts to succeed.
• Ethics Upholds organizational values.
• Organizational Support Follows policies and procedures.
• Motivation Measures self against standard of excellence.
• Professionalism Approaches others in a tactful manner.
• Quality Completes work in timely manner; Strives to increase productivity.
• Safety and Security Observes safety and security procedures; Reports potentially unsafe conditions. Adaptability Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality Is consistently at work and on time.
• Dependability Takes responsibility for own actions.
• Initiative Asks for and offers help when needed.
• Innovation Generates suggestions for improving work.