Description

Assistant Manager

GENERAL SUMMARY: Works in all areas of the retail store under the supervision of the Store Manager and Regional Manager. Works in conjunction with Store Manager to maximize collections, production, sales, salvage, and customer service. The Assistant Retail Store Manager is considered in training to advance to Store Manager.

PRINCIPAL DUTIES & RESPONSIBILITIES:

Essential Functions:

Store Operation

• Assist in management of proper processing and separation of incoming donations, outlet merchandise and salvage goods if applicable.
• Ensure that the assigned store maximizes used goods processing through the proper application of GISVNN techniques: sorting, preparing, and pricing items for sale. 
• Ensure that production goals are met or exceeded on a consistent basis.
• Ensure maximum sales performance through proper stock rotation, display, signage, and inventory levels.
• Ensure that store meets or exceeds sales goals on a consistent basis.
• Ensure that store is presenting quality customer service in a timely and courteous manner to all shoppers, donors and employees.
• Assist in affective store operations by opening or closing assigned store as scheduled.
• Assure that proper attention is given to retail floor appearance, cleanliness, and shopping environment including but not limited to: floor care, fitting room, cash register area, customer service areas, aisles, trash cans, lights, restrooms, glass showcases, window ledges and doors.
• Ensure that doors, odor control, cash registers, vending machines, fire extinguishers, and restrooms are in proper working order.
• Assist in maintaining the appearance of building exterior and parking lot, including but not limited to: windows, doors, sidewalks, parking lot lights, dumpster area, landscape, shopping cart retrieval, store entry, and signage.
• Assist in maintaining a clean and orderly store processing area, good housekeeping and work environment. 
• Ensure store equipment is maintained in proper working order.

Asset Protection

• Keep premises clean and free of safety hazards.
• Ensure that safety procedures are understood and followed by all staff and store employees.
• Ensure all asset protection matters are reported, investigated and corrected in a timely manner.
• Ensure proper operation of store security including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, and incident reports.
• Ensure proper cash handling, enforcement of cash register procedures and submission of required reports.

Miscellaneous Duties

• Assist the Store Manager in hiring, training, evaluating and managing store personnel so as to provide an efficient and effective work force. 
• Maintain positive morale of work force.
• Ensure that store reports, personnel status changes and rehabilitation information are communicated accurately and in a timely manner.
• Effectively manage the assigned store to ensure proper adherence by store staff to policies and procedures.
• Ensure proper utilization of recommendations by Human Resources (HR) to effectively maintain personnel discipline.

Incidental Functions

• Other related duties as assigned.

QUALIFICATIONS:

• High School Graduate.
• Sufficient knowledge of bookkeeping and accounting to maintain simple store records.
• Minimum three years experience in retail field, and one year in a supervisory capacity, or college graduate.
• Must exhibit a high level of integrity and business ethics.
• Must be 18 years of age or older.
• Must meet qualitative and quantitative performance standards as established by the company.
• DOT Strength Classification: Medium.
• Must have reliable transportation.
• Must pass drug screening and criminal background check. 
• Must possess a valid California driver’s license and insurable driving record.
• Must not present a direct threat of safety and health to self, others or property.
• No record or disclosure of criminal conviction that indicates a tendency toward theft, violence, dishonesty, deceit, drug use, moral turpitude or predatory behavior in conflict with the functions listed within this job description.
• Must immediately inform Supervisor of any arrests and/or convictions that occur while employed at Goodwill.
• Must provide proof of identification and eligibility to work in the United States.
• Able to perform the duties of the job description with or without reasonable accommodation.

POSITIONS SUPERVISED: Clerk/Processors and staff as assigned.

WORK CONDITIONS/HAZARDS: 

• Limited hazards due to lifting, pulling, and pushing merchandise by self or others.
• Requires a high level of adaptability and flexibility. Work environment usually hectic (fast paced) with frequent short deadlines and regular instances of critical or unusual situations. 
• Field of work includes office, production area, and store showroom. 
• Assistant Retail Store Managers are subject to transfer to other locations within the GISVNN system.

Qualifications