Goodwill INDUSTRIES OF Southwest Florida, INC.

Community Resource Coordinator Assistant

Full time

Location: Lehigh #131

Based in Fort Myers, Florida, Goodwill of Southwest Florida is committed to serving people with disabilities and disadvantages by offering life-changing opportunities to achieve independence., Goodwill Industries of Southwest Florida works with the community providing support in mission services, retail and donated goods, and business development.

Description of Responsibilities: Great customer service skills. Primary responsibilities include assisting in the day-to-day operation of a Goodwill Community Resource Center including greeting clients, intake and data entry. Assist in recruitment; provide intake services to assess wrap-around service needs; maintain a list of referral agencies to address consumer and family needs; maintain accurate documentation and required record keeping in for assigned consumers consistent with agency, contractual arrangements and CARF Standards. Delivers digital training services and proctors assessments and certifications, as applicable.

Required Experience: Assist in recruitment; provide intake services to assess wrap-around service needs; maintain a list of referral agencies to address consumer and family needs; maintain accurate documentation and required record keeping in for assigned consumers consistent with agency, contractual arrangements and CARF Standards. Delivers digital training services and proctors assessments and certifications, as applicable.

Required skills: Knowledge of training and community based employment programs. Able to type 35-50 WPM; Outlook, Word and Excel and internet experience; active listening and conflict resolution techniques; maintain effective working relationships with consumers, their families, and other community based agencies. Accurate consumer and case management notations. Ability to speak correct English utilizing effective communication skills.

BENEFITS AND EMPLOYEE WELL-BEING

• Health and dental plans
• 403(b) retirement plan
• Paid holidays
• Personal time off (PTO)
• Employee Assistance Program

• Store Discounts
• Tuition Reimbursement

Apply online at: goodwillswfl.org

Goodwill Southwest Florida is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Workplace Values

· Respect: We treat all people with dignity and respect.

· Stewardship: We honor our heritage by being socially, financially, and environmentally responsible.

· Ethics: We strive to meet the highest ethical standards.

· Learning: We challenge each other to strive for excellence and to continually learn.

· Innovation: We embrace continuous improvement, bold creativity, and change.