The Total Rewards Analyst is responsible for supporting the total rewards function, including administering benefits programs, participating in total rewards surveys, completing job evaluations, incentive plan documentation, and participating in open enrollment initiatives. 

RESPONSIBILITY LEVEL:

Implements strategies to achieve the goals for the organization and Total Rewards. Implements, revises, and sustains policies, procedures and programs. Typically works on projects and initiatives that span 3 – 12 months.

PRINCIPAL DUTIES:

1. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change. 

2. Problem Solving: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues. 

3. Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.

4. Community Engagement: Champions Goodwill’s community engagement initiatives and serves as an ambassador for Goodwill in the wider community. 

5. Provide support to Goodwill’s compensation programs, including updating incentive program documentation and communications, conducting job evaluations to determine job level and salary range with validation by Manager Total Rewards for finalization. Monitor and approve off cycle job and salary changes within Goodwill’s HRIS. Escalate concerning items to Manager Total Rewards. 

6. Participate and support Goodwill’s benefit programs: the administration of employee benefit programs, participate in development of plan descriptions and communications, provide technical support and training to other total rewards staff members, maintains relationships with vendors and benefit providers, support claim processing, support open enrollment initiatives, assure plans are in compliance with benefit regulations (5500 filing, summary annual reports, Affordable Care Act, etc.) and manage vendor invoices and payment.

7. Provide responses and analyze results of total rewards surveys (compensation surveys, benefits surveys, Department of Labor surveys, etc.). Conduct data mining and reporting on Total Rewards trends and provide data analysis to drive decisions within the Total Rewards function, including salary planning, merit pay, legislative changes, etc.

8. Manage total rewards intranet sites including, managing access to vendor’s systems posting of updated total rewards information (IE: salary ranges, incentive plans, benefit communications, etc.)

9. Complete all other duties/responsibilities as assigned.

REQUIREMENTS:

1. Two years of college education or experience equivalency, and a minimum of 3 years’ experience. 

2. Demonstrated analytical ability and familiarity with Microsoft Office applications 

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.

3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.

4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed. 

5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.

6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments. 

PHYSICAL/SENSORY DEMANDS:

Job requires the following: remain stationary for sustained periods of time; ability to move about to accomplish tasks; must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands and/or fingers; visual acuity to perform activities such as preparing data, operating equipment or review thoroughness of work; ability to communicate with others and exchange information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

(GWINT)