ESSENTIAL EXPECTATIONS

Customer Service Expectations

Serving customers at Goodwill has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.

Diversity, Equity, and Inclusion Expectations

Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.

Safety Expectations

At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.

POSITION EXPECTATIONS

Position Expectations  

The Store Security provides access control and safety security services at Goodwill, through enforcement of company policies and procedures. Provides first line review and monitoring for all potential Security and Safety events, and incidents. Assist in responding to LEO Law Enforcement Officers, Fire and EMS Emergency Medical Services. 

Responsibilities 

• Initiates proper notification to individuals on the Emergency Contact List relating to emergency events occurring on the overnight/corporate shift, active burglary, fire, flooding, power failure, and ability to respond accordingly as Goodwill first responder POC on scene.
• Checks all Security Cameras for proper operations and report discrepancies to AP Management
• Conducts live video surveillance of assigned Goodwill Store using the Avigilon Surveillance Platform.
• Assists with Video Coverage Investigation Reviews.
• Participates in crisis management conflict resolution events between team members, customers, clients, vendors, and contractors to eliminate confrontations and altercations.
• Identifies and communicates all incidents of access violations and theft to Asset Protection management.
• Checks all Axis, Avigilon Security Systems cameras for proper operation, report discrepancies to AP Management
• Assists with other duties as assigned. Ability to assist the Investigators.
• Assists in any other projects as determined by management.
• May Assist Investigators in Undercover/Plain Clothes Operations and TM Misconduct Interviews
• Proficient, Knowledgeable on the Nevada Revised Statute especially NRS 207.200 – Trespass Warning 

Education, Experience, and Requirements

• Approachable and friendly demeanor when greeting the public and answering incoming phone calls.
• Proficiency with Microsoft Office suite software including a strong emphasis on Word and Excel.
• Must possess strong interpersonal skills with excellent communication and report writing skills.
• Bilingual a plus.
• Exhibits a high level of integrity and business ethics.
• Exhibits a high level of adaptability and flexibility.
• CPR & First Aid Certified - Preferred 

Environmental Factors 

• 90% of duties will be performed in an office environment with regulated temperatures.
• 10% of duties will be conducted at the retail stores, clearance center, warehouse, or other assigned Goodwill locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust and humidity may be a possibility.

Physical Factors

• Able to lift, carry, push, and pull a minimum of 25 pounds.
• Prolonged standing, walking, reaching, stooping, lifting, pulling, carrying, sitting at a desk, and working on a computer.