Job Summary: 

The Merchandise Processor assists the Store Management Team with the essential support in 

overall operations, excellent customer service and sales floor functions.

Supervision Received: The Merchandise Processor receives supervision from the Store Management Team 

Supervision Exercised: The Merchandise Processor has no direct supervision of other team members.

Responsibilities: 

• Ensure that quality customer service is presented and provided by employees in a timely and courteous 

manner to all customers, donors and other employees.

• Attaching price tags to clothing and wares also cleaning wares, to meet preset production and sales goals 

for the store. 

• Ability to assist and have flexibility in the overall daily operations within the store. 

• Track production daily and report to supervisor. 

• Be knowledgeable of daily, weekly and monthly processing goals.

• Follow all policies in the Production Manual. 

• Any other assignments designated by Store Management Team. 

• Ensure that store and surrounding premises are kept clean and free of safety hazards, and that safety 

procedures are understood and followed by all store employees. 

• Assists in any other projects as determined by management.

• Ensure compliance with all Goodwill of Southern Nevada (GWSN) policies provided in the Team 

Member Goodwill Guidebook, Goodwill Industries International standards, and safety and security 

regulations. 

• Adhere to all GWSN Manuals, handbooks, policies and procedures.

Requirements:

• Must meet qualitative and quantitative performance standards as established by the company.

• Must be able to work in open warehouse environment being exposed in various weather and temperature 

conditions to include extreme heat, humidity and cold.

• High school/ GED completion.

Created: 7/10/2015

Revised: 8/4/2020

Reviewed: 8/4/2020

• Ability to follow verbal instructions and to work as a team member. 

• Must be able to read and write. 

• Must be able to continuously perform repetitive work, at a set pace. 

• Must exhibit a high level of integrity and business ethics. 

• Requires a high level of adaptability and flexibility. 

• No record or disclosure of criminal conviction within 7 years from date of application that indicates a 

tendency towards theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or 

predatory behavior. 

• Must provide proof of identification and eligibility to work in the United States of America. 

• Must be fluent in English; bilingual a plus. 

Physical Factors: 

Lift/Carry: 50 lbs. 

Push/Pull: 100 lbs.

Environmental Factors: Due to the donation of materials, dust and animal hair may be present in the 

warehouse/backroom throughout the year. Position is generally standing or walking. Some bending, kneeling 

and lifting is required when dealing with merchandise or donations. Work at times can be conducted in an 

outdoors environment where no cooling or heating will be available. Exposure to heat, cold, dust and sometimes 

humidity is a possibility.