Job Description

Job Title: Retail Store Manager in Training (MIT) -Floating

Reports To: Director of Retail 

Status: Non-Exempt, Full time

Department: Retail

Summary:

Assists the General Manager in the efficient operation of a retail store. If no General Manager in place, works under the supervision of the Retail Mentor. This is a training position to prepare highly qualified new hires or existing Assistant Store Managers for a General Manager position. MIT must be able to work a flexible schedule, including evenings and weekends. Travel will be required in all locations. Hotel and per diem may apply when traveling to retail stores in surrounding areas.

Essential Duties and Responsibilities

• Responsible for all documentation such as: Incident reports, Gold Forms, Disciplinary Action, Personnel Action Forms, United Way Pledge Forms, and other employee related documentation with support from HR and Retail Mentor. 
• Ensures that all financial paperwork including, but not limited to, sales, production and other assigned work is properly completed and in a timely manner with support from Accounting and Retail Mentor. Copy Retail Mentor on documentation.
• Responsible for all safety systems and procedures in the facility including, but not limited to, safety meetings, safety inspections, fire extinguishers, escape routes, hazards, etc. Must immediately report safety hazards and take steps to ensure safety of public and employees with support from Health &Safety Specialist. 
• Responsible for all security on the premises including, but not limited to, insuring facility is properly secured (locked), security systems are working and turned on, normally locked doors are locked (office, dressing room, etc.), outside lighting is working, and any other security issues observed.
• Maintains positive, team atmosphere and relations with peers, subordinates, and other departments.
• Maintains and continuously updates the retail merchandising of store.
• Maintain appropriate standards of cleanliness and organization of sales floor, production area, and store grounds.
• Analyzes and resolves work problems and assists workers in solving problems.
• Suggests changes in working conditions to increase efficiency of department.
• Represents the company in the community in a positive and professional fashion.
• Models the expected behavior to the staff, as well as understands and complies with the cashier job description.
• Directs, supervises, and coordinates staff activities with Director of Retail, General Manager and Retail Mentor to assure store goals and objectives are being met.
• Models the expected behavior of staff, including the Core 4, understands and complies with the cashier job description.
• Must have own transportation to be able to make bank deposits daily and in a timely manner.
• Assist General Manager/Retail Mentor with planning for best possible merchandising system, including displays and store presentation.
• Lead and encourage store work force, assist with staff training; assign specific duties in absence of the General Manager/Retail Mentor with the support of HR, Health & Safety Specialist, Retail Mentor and Director of Retail.
• Keep store equipment in proper working order. Notify Director of Retail/Manager of maintenance needs.
• Maintain good housekeeping, keeping customer & employee walkways & aisles clear of hazards at all times, inspecting on an hourly basis.
• Ensure that donation attendants are making eye contact with donors, assist donors with the unloading of items, offer a Goodwill receipt and thank donor. 
• Adhere to all Goodwill policies, procedures, and regulations.
• Understand and adhere to policies and procedures in Retail Handbook.
• Provide excellent customer service to both external and internal customers.
• Other duties as assigned.

Supervisory Responsibilities:

• Supervises retail store staff under the supervision of the General Manager/Retail Mentor.

Qualifications:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent.
• Ability to complete daily reports.
• Must be able to communicate with the public.
• Must be honest and dependable.
• Must have clean clothing and good hygiene.
• Must have own transportation and have valid driver’s license and liability insurance.

Education and/or Experience: 

• Must have high school diploma or GED.
• Previous cashiering and supervisory experience within a retail environment.
• Management and customer relations skills within a retail environment.
• Good math aptitude.
• Working knowledge of cashiering, bank deposits and retail sales.

Competencies

1. Customer/Client Focus.
2. Problem Solving/Analysis.
3. Leadership.
4. Learning Orientation.
5. Project Management.
6. Communication Proficiency.
7. Performance Management.
8. Technical Capacity.
9. Financial Management.
10. Ethical Conduct.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasional stooping, kneeling, and crouching.
• Is regularly required to talk or hear.

• Must be able to walk and stand for up to eight hours per day.
• Must be able to use hands and feet and reach with hands and arms.
• Must have sufficient eyesight and manual dexterity to discriminate between and classify items.
• Must be able to regularly lift and carry 30 pounds and occasionally lift and carry up to 50 pounds.
• Must utilize team lift when items are bulky and/or over 50 pounds. Must demonstrate and coach safe lifting practices. 
• Specific vision abilities required by this job include close vision (clear vision at 20 inches and less) and color vision (ability to identify and distinguish colors).

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• While performing the duties of this job the employee will be exposed to airborne particles (dust, animal hair, lint).
• May work outside in hot, cold, or wet conditions.
• The work environment ranges from very quiet to noisy.

Other duties:

The job description is not designed to cover all activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.