Job Title: Retail Store Manager

Division: Operations / Retail

Department: Retail 

Reports To: Senior Director of Retail Sales & Operations

FLSA Status: Exempt

SUMMARY 

Manages and coordinates activities of the retail store personnel in the management of day to day operations. Responsible for driving and achieving sales quotas and goals by performing the following essential duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. 

• Responsible for scheduling the staff efficiently and ensuring payroll is on track and in line with sales. Assigns duties to workers and schedules breaks, work hours, and vacations to meet store needs. Ensures the sales floor is adequately covered.
• Trains, coaches and supervises workers in store policies, department procedures, and job duties. Issues progressive discipline as necessary. Objectively evaluates all store employee performance.
• Orders merchandise, supplies, and equipment. Communicates and coordinates with facility staff.
• Responsible for inventory control and loss prevention management.
• Records delivery of merchandise, compares record with merchandise ordered, and reports discrepancies to control costs and maintain correct inventory levels.
• Inspects merchandise to ensure the quality is line with the good / better / best pricing practice.
• Recommends additions to or deletions of merchandise to be sold in department.
• Prepares sales and inventory reports. Ensures sales and cash reporting accuracy and daily bank deposits.
• Consistently reviews and analyzes financial and statistical reports. Make adjustment to operations to ensure sales, payroll, production, expenses, and net sales goals are met. 
• Displays and practices courteous, professional behavior towards customers at all times and leads by example. Professionally addresses customer complaints and resolves problems in a professional and efficient manner. Handles returned merchandise, and effectively resolves problems. Is able to restore and promote good public relations.
• Assists sales staff in addressing difficult situations. Must have a clear understanding of store policies and procedures (including cash handling, POS, store open/close, redemption process, donations process).
• Promotes and sells merchandise. Implements and executes promotional changes. Ensures staff is informed of changes and miscommunication to customers is minimized.
• Responsible for meeting retail quotas and goals through the management of day to day operations.
• Ensures that production goals are met through daily monitoring of production department. Make adjustments to production, sales and management to meet production goals.
• Ensures store is well organized, clean and fully stocked at all times. Plans department layout or merchandise or advertising display. Ensures the items are properly merchandised and make adjustments to sales floor as needed

• Provides guidance and direction to the supervisory team (Assistant store manager, sales leads, production lead). Communicates regularly with the team and keeps them informed of pertinent information. Ensures the Director of Retail and VP of Operations are kept abreast of appropriate matters.
• Ensures store security and reports any suspicious activity to the appropriate personnel on a timely basis. Able to prioritize urgency of matters.
• Attends and actively participates in sales management meetings and other organizational meetings as required. Holds regular, timely staff meetings to review sales management materials and discuss current store operations.
• Responsible for the safe and productive operations of the assigned store.
• Responsible for awareness of and adherence to all company, store and safety policies and procedures.
• Operational duties at other locations may be required as needs arises
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES 

Responsible for Assistant Store Manager and Leads, Salesclerks, Sheltered Employees, Trainees, Volunteers, CSSP Workers, and Summer Youth Workers, as assigned. Responsible for carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Assistive responsibilities include interviewing, makes recommendations for hire, training employees, educating staff on sales goals, maintaining compliance with Goodwill policies and philosophy, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE 

Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS 

Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS 

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY 

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS 

CPR/First Aid Certification may be required based on assignment of location determined by Safety Department. Valid driver’s license, traffic abstract that meets company guidelines, and access to an insured vehicle with current registration and auto insurance are preferred but not required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to see, hear, and talk. The employee is regularly is required to stand, walk, sit, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and taste or smell. The employee must frequently lift up to 25 lbs and occasionally maneuver wheeled containers weighing up to 300 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions and extreme heat. The noise level in the work environment is usually moderate.

At Goodwill Hawaii our mission is simple, yet powerful, we help people with employment barriers reach their full potential and become self-sufficient. We are the third largest non-profit agency in Hawaii and our motivation is sustaining Hawaii’s community through the power of work. Last year we placed nearly 1,500 people into employment, resulting in $22 million in annual wages earned as a result of these job placements. Join the Goodwill Hawaii family and help strengthen our Hawaii community, one job at a time.

Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.