Purpose or General Objective: To operate a retail store within a given budget while meeting or exceeding a production plan, monthly sales goals and planned company contribution.

Essential Duties:

• Continually support a diverse team of associates and participants to meet sales goals
• Proved extraordinary customer service with professionalism, while adhering to policy and procedure.
• Communicate and oversee logistics between store and plant for store needs.
• Meet production goals by training, motivating, and mentoring to store staff.
• Responsible for employee management and performance feedback.
• Creating bi-weekly employee schedules that meets production needs.
• Review and respond to customer complaints in a professional manner.
• Responsible for cash handling issues.
• Follow weekly rotation policies on all goods and inventory, as scheduled.
• Meet operation needs including closing at least 2 nights per week and responding to after hour emergencies.

Additional Duties:

• Establishes and maintains a safe and professional environment for all employees, participants and customers.
• Must maintain a valid Michigan driver’s license and driving record acceptable under Goodwill’s policy, with insurance coverage in your name.
• Perform other non-managerial functions, as needed.
• Other duties as assigned by District Manager, Retail Director, or Sr. Vice President of Retail Sales/Donated Goods.