Description

Job Objective:

The Manager in Training will learn all aspects of the Store Manager’s position and will direct the smooth operation of a fast-paced retail store and present a positive image of Goodwill to the community. This position reports to the District Manager who evaluates performance annually.

Essential Job Functions:

• Knows and understands the Goodwill Mission: Strengthen communities by empowering individuals and families through education, training and job placement.
• Cashiering:
  • Accurately count money and make change.
  • Accurately ring register being aware of proper pricing.
  • Know Visa and MasterCard procedures, all forms of payment and discounts including Goody Bucks, Good Points and MGB.
  • Properly bag merchandise.
  • Alert management regarding altered tickets.
  • Communicate specials to customers.
  • Acknowledge all customers and contributors in a helpful & friendly manner
  • Refer customers to management as warranted.
  • Watch for shoplifting, for ticket switching and for non-store people in unauthorized areas.
  • Maintain a safe working and shopping environment.
  • Ask every paying customer if they would like to Round Up (their change goes to support our Mission).
• Supervise work force:
  • Supervise store employees on a daily basis.
  • Supervise orientation and training program for new employees.
  • Participate in sales meetings monthly.
  • Schedule hours within set limits.
  • Participate in the interviewing, hiring and termination decisions for all store personnel.
  • Follow dress code and wear designated identification as provided.
• Supervise stock procedures:
  • Supervise handling of donations, returns, stock transfers.
  • Quote prices not on the price list.
  • Check condition and placement of stock.
  • Maintain store appearance and shopability.
  • Work to reduce internal theft and shoplifting.
  • Ensure 2 textile audits are completed per textile hanger per day and all other processed racks are counted and tracked on the appropriate paperwork.
• Administrative and clerical operations:
  • Administer company policies and procedures.
  • Supervise daily bank deposits, replenishes change fund, and picks up bank bags.
  • Process refunds.
  • Run register and make change.
  • Handle customer complaints.
  • Route mail.
  • Maintain store operating money and petty cash fund.
  • Maintain records of store as required.
  • Make recommendations to the District Manager based on analysis of records.
  • Supervise the placement of signs in sale areas and windows for promotions and special events.
  • Request repairs from the Transportation/Outlet Manager, District Manager or Director of Transportation, Facilities and Grounds.
  • Supervise the ordering of cleaning and maintenance supplies.
  • Supervise inventory and supply requisitioning.
  • Attend meetings as required.
• Safety and security:
  • Maintain safety and security of the premises and merchandise.
  • Seek to eliminate pilferage and prevent burglary.
  • Eliminate fire hazards and unsafe conditions.
  • Conduct emergency drills and instruct workers in fire prevention and safety procedures.
  • Maintain a safe working and shopping environment.
  • Perform bag checks for exiting employees.
  • Fill in as needed to cover the schedule in the absence of other store employees.
• Other duties as assigned by supervisor.

Qualifications

Required Skills/Abilities:

• Must have ability to read, write and do simple math functions.
• Ability to work well under pressure.
• Ability to exercise good judgment.
• Excellent communication skills.
• Prior supervisory experience.
• Must have prior experience in dealing with the public and the ability to do so tactfully.
• Must be sales oriented.
• Must have ability to carry out established organizational and departmental policies and procedures as described in the Employee Handbook.
• Must have ability to be a working Manager.
• Follow the dress code and wear designated identification as provided.
• Must have ability to work a flexible schedule, opening and closing the store, working long days as necessary.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites for meetings, training, etc.

Physical Requirements:

• Must be well groomed and personable.
• Must have good physical stamina and moderate mobility as well as the ability to lift, bend and work on feet for at least 8-hour periods.
• Must have the ability to move filled boxes, barrels and Z-racks weighing no more than 50 pounds.

Equipment Used:

• Cash register
• Paging system and message repeater
• Dolly
• Z racks
• Tagging gun
• Barrels
• Pallet jack
• Pallet stacker
• Computer/internet/email
• Printer/scanner/copier/fax machine
• Smart phone
• Calculator
• Automobile

Environmental Conditions:

• Ability to work in a standard retail environment with significant dust.
• Ability to work in a light industrial area.