Horticulture Lighting - Sales Coordinator

Carlsbad, CA

Full-Time

$22-$24 per hour

Opportunity

At BIOS, we are passionate about improving human and plant health by bringing the natural brilliance of sunlight indoors.

This goes for our award-winning SKYVIEW (TM) wellness lights, designed to make you feel and perform your best. Also true of our BIOS Horticulture lighting, built to the highest standards for durability and reliability to grow plants that flourish and thrive.

You will be joining BIOS at an exciting and pivotal time, amidst numerous product premium product launches and market expansions that intend to change the very perception of what light means to health.

You will be supported by a collaborative and knowledgeable team of lighting, engineering and business experts, some of which come from NASA where they developed some of the first LED lighting solutions for space stations.

Sales operations and procedures are a high priority for BIOS Lighting as we continue to improve the lives of people and plants with our innovative products.

The Sales Coordinator will work closely with our Sales Teams to provide ongoing internal support to their operations and customer base.

They will be the point person for customers with order inquiries, RMA and warranty-related issues. The Sales Coordinator will communicate inventory levels to sales teams, assist in forecasting, complete administrative tasks that support the sales department and promote customer satisfaction.

Responsibilities

• Administrative support to our Horticulture Sales Team across product line and services, ensuring their customer base receives appropriate solutions for their various inquiries.
• Internal organization and support of Sales, ensuring effective operations are established to reach Sale’s business strategies.
• Negotiates prices, terms of sales, and / or service agreements; prepares contracts and submits orders.
• Collaborates with purchasing departments, managers, and other staff to confirm that orders are processed with accuracy and efficiency and that products are distributed properly.
• Periodically prepares and reports results, status of accounts, and leads to manager.
• Responds promptly to all inbound leads and manages or delegates the lead accordingly.
• Provides information, quotes, credit terms, and other bid specifications to clients.
• Point of contact for customers inquiring about lead time and product stock levels.
• Order and customer satisfaction management throughout lead to sale process.
• Management of NetSuite (ERP) operations contributing to order efficiency.
• Handling all warranty claims and RMA (Return Merchandise Authorization) documentation, resolving customer frustrations.
• Assist Sales Team with customer relationship nurturing via HubSpot (CRM.)
• Leading ad hoc analysis and special projects as needed by Sales Leadership.
• Monitor and address all customer inquiries coming in from various support emails and phone calls.
• Maintaining accurate customer information and organized sales records.
• Performs other duties as assigned.

Skills

• People-first, empathetic attitude.
• Conflict resolution and negotiation skills. Detail oriented.
• Strong written and verbal communication.
• Computer / Software Efficiency :
• NetSuite ERP; HubSpot CRM; Microsoft Office

Last updated : 2024-05-17