Job Summary:

We are looking for a dynamic, motivated professional to support our growing business. The ideal candidate will have a passion for helping customers, account management, and customer success. This position will work with the sales and marketing teams to support the needs of our business and increase growing awareness for our OS1st brand.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Customer Service

o Answer phone calls – take orders, mis-ships, general inquiries

o Amazon customer service – address all customer service issues, exchanges

o Shopify Customer Service – address all customer service issues, exchanges

· Sales Support

o Execute all aspects of customer mailers to group locations, events.

o Enter all samples: Retailers, Reps, employees

· Marketing support

o Data entry for all Ambassador samples, marketing events, collaborations

o PT Perks Program – pick pack and distribute packets

o Accountability for inventory of all created hard copy marketing items, including:

o catalogs, printed sell sheets, marketing give away items and general house keeping items for the company.

o Print supplies, paper, paper clips, all office items, coffee, creamer

· Trade Shows

o Registrations – both company and personnel

o Booth selections, meetings for collaboration

o List, build booth first, then pick and pack booth including all items associated with the booth

o presentation. Foot forms, signage, tables, chairs, backdrop.

o Coordinate return labels, shipping return steps associated with getting items back in house.

o Find and secure new or additional items needed for show, foot forms, clips, etc.

o Storage, care, and inventory of pull ups, back drops, tents, sides, weights, hooks

o Shipping containers for all items above, regardless of size, shape, weight.

· Accounting

o Apply Checks to Accounts, run monthly retail statements.

· Data Entry Assistance

o All areas of data entry assistance as it pertains to NetSuite.

· Assist in any area needed in company

o Picking and packing for nationwide promotions

o Warehouse staff assistance

Job Specifications:

· 1-2 years’ experience in Account Management/Customer Service, or Inside Sales

· Exceptional phone skills

· Strong written and oral communication skills

· Organized and detail-oriented

· Experience with Microsoft Office – Word, Excel, PowerPoint, Outlook

· Proven ability to work effectively across teams

· BA/BS Degree preferred

· Ability to lift up to 30 lbs.

Supervisory Responsibility:

This position has no direct supervisory responsibilities.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, and phones.

Physical Demands:

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit at a computer workstation and work for prolonged periods; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type:

This is a full-time position. Occasional evening and weekend work may be required as job duties demand.

Additional Eligibility Qualifications

None required for this position

AAP/EEO Statement

The Good Feet Store is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

For more information about our employment opportunities visit:

Visit us at www.goodfeet.com

Pay: $18/hr

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Hickory, NC 28602: Relocate before starting work (Required)

Work Location: In person