DESCRIPTION 

The Store Manager is responsible for all staffing, sales, and operations in a Scooter’s Coffee location. This role builds and leads a fun, friendly, service-oriented barista team, sets a high-energy work pace, drives sales, increases profit, and demonstrates an engaged management style. The Store Manager exemplifies Scooter’s Coffee core values of Integrity, Love, Humility and Courage and is critical in maintaining a positive culture of caring for our Baristas, customers and community. We are planning for future Scooter's locations and would ideally like the Store Manager to be able to grow with us as we open new stores.

RESPONSIBILITIES 

• Ensure consistent and quality customer experience through proper staffing, execution of brand beverage recipes and techniques, and fostering the Scooter’s “Amazing” customer service experience 
• Maintain store appearance, cleanliness, visual merchandising standards, food safety standards, and equipment standards
• Interview, hire, train, and develop staff to demonstrate all company standards in customer experience and operations 
• Provide ongoing performance feedback and development for staff members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance 
• Maintain accountability in employees using progressive discipline process; partner with Store Owners, Field Brand Consultant and, when necessary, Human Resources to make staffing decisions
• Determine daily and weekly staffing requirements based on business need and create work schedules accordingly
• Implement a varied schedule to develop employees, meet business needs, and maximize sales potential across all hours of operation 
• Contribute to store profitability by seeking opportunities to increase sales and by managing expenses and building community relationships
• Maintain company standards in personal and store sales/performance metrics 
• Encourage and ensure full team participation in both setting store goals and developing action plans to accomplish goals 
• Ensure all cash handling, point of sale system, safety, and operational procedures are performed in an accurate, consistent manner 
• Maintain daily and weekly financial reports 
• Maintain final accountability for store operations

QUALIFICATIONS 

• Ability to effectively teach and lead others 
• Fun, energetic, fast-paced, flexible work style 
• Excellent communication and interpersonal skills 
• Passion for working with people 
• Ability to work cooperatively in a team environment 
• Strong problem-solving, multi-tasking, and administrative 
• Ability to anticipate and respond to customer needs 
• Previous management experience is preferred, but not required

Disclaimer: The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.