Overall Scope:

The Assistant General Manager has the responsibility for effectively assisting in managing all facets of a particular gym location, including, but not limited to, hiring, training, and developing of all team members, as well as the overall execution of operations & personal training. Responsible for delivering excellent customer service to our members while role modeling the organization's values and culture.

Major Responsibilities and Essential Functions:

• Consistently delivers an exceptional member and team member experience & actively participates in getting to know all members and clients• Oversee member experience within the gym and lead by example• Provide and maintain the highest level of customer service to our members through personal actions and development of staff• Provide effective decision-making regarding customer service issues to provide a positive member experience• Prospecting, Hiring and Onboarding of Personal Trainers • Lead team to achieve total fitness experience for all members by walking the gym floorand assisting members when needed• Ownership GOLD'S STUDIO programs to include understanding of reporting, management, and scheduling• Responsible for auditing Personal Training Certificates to ensure all are valid • Responsible for managing member feedback of your gym• Responsible for ensuring all fitness equipment functions properly and managing down equipment through ticketing system.• Assist in facilitating and monitor company-wide initiatives• Ensure facility is clean and operationally sound & assist in organizing weights and ensuring all machines function properly• Responsible for gym inventory of retail and concessions• Train and develop Member Experience and/or Frontline team members across all Standard Operating Processes involving member acquisition and onboarding• Be an ambassador of your gym by promoting and staying aware of your gym's social media and digital presence• Have business acumen that includes an understanding of the competitive landscape & community around the gym• Ensure compliance throughout the gym by assisting in timely audits

Qualifications & Requirements:

• Strong customer service skills with proven results• Excellent communication skills• Two years of related management experience &/or bachelor's degree in business or related field preferred• Prior experience in Personal Training or Managing Personal Training preferred• Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, labor management and facilities maintenance.• Required to work some occasional late shifts and weekends to meet the needs of the business.
• Current personal training certification from a nationally recognized organization is required.