Job Description

Who We Are :

At Acima , our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want.

We can provide this access by being a leader in the Lease-To-Own space where we offer customers the ability to acquire their dream products without the constraints of traditional Financing.

At Acima we currently have over 30,000 retail partners and are growing daily! Through innovation, integrity, and dedication to customer satisfaction, we are the premier choice for leasing services, enriching the lives of our customers one lease at a time.

The Role :

The Assistant Manager is responsible for assisting Store Managers in Account Management and sales activities while providing excellent customer service experience.

This role will involve collaborating with Acima retail partners to process credit turn down applications and web orders and turning them into Acima credit customers.

review lease applications, sell customers on Acima's leasing benefits, and drive conversions. This role will be based in one of our partner store locations.

Compensation : $$ Bonus (based on performance & paid out monthly)

Job Duties :

Sales / Account Management :

• Driving customer growth through appropriate channels (web, partner stores, walk ins)
• Listening, Identifying, fulfilling all customers' needs in a timely manner
• Educate customers on lease to own terms, payments terms, benefits, application process, and beginning to end of the application process.
• Closing the sales cycle by converting applications which include In-store and web orders.
• Work as a co-operative team member with Acima partner stores in all operations aspects.

Customer Service :

• Establish partnerships with store personnel to generate referrals and educate customers on the Lease-To-Own process.
• Promptly address and resolve issues and complaints to maintain consistent customer satisfaction and friendly service.
• Cultivate a positive work environment to enhance coworker retention and minimize turnover and complaints.

Required Skills :

• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite and other relevant software applications
• Familiarity with rental or leasing industry practices is a plus
• Organized, with time-management skills and the ability to multi-task
• Ability to work a flexible schedule, including evenings, weekends, and holidays

Why Work For ACIMA?

• Award Winning Culture
• Career Growth Opportunities!
• Weekly Pay!
• Bonus potential (based on store sales)
• 401k Match
• Discounts from Acima partners
• FSA / HSA

Expected Hours of Work

This is a full-time position. The days and hours of operation are Monday through Sunday. The days and hours that you will actually work will vary but will include evenings and weekends.

Physical Demands

While performing the duties of this job, the Store Manager is regularly required to talk and listen. This position is highly active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day.

Acima is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Last updated : 2024-04-26