At Goldfish Swim School , work feels like play as you build relationships with your team and meet children and families from all different backgrounds. Every time you step foot in your school, you can create magic moments and enrich lives. We are passionate about bringing people together and making a splash in the lives of the children in your community. So, join us and be a part of a fun, fast-paced, high-impact group of talented people who are making waves and teaching life lessons in and out of the pool through mentorship, leadership and passion.

Benefits:

● Management responsibility

● Leadership role

● Set shifts with no late nights

● Great pay

● Valuable work experience

● Future references/referrals

● Paid training and lifeguard certification

Requirements:

Ability to work with children

Teach 1 lesson per week in the pool

Excellent interpersonal communication and organizational skills

Duties and Responsibilities:

• Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures.
• Manages the staff of the GSS location(s) to ensure high productivity, excellent performance and positive employee satisfaction.
• Trains and oversees all staff to provide superior swim instruction to the students of GSS and the highest level of customer service. Interacts with the staff on all issues related to class scheduling, student progress, customer service and employee performance and training.
• Provides sales and marketing training to all qualified sales staff.
• Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
• Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
• Gains knowledge and experience in all technology to achieve a high level of competence in customer maintenance, bookings, class scheduling, reporting and administrative functions.
• Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
• Manages financial responsibilities including weekly cash deposits, cash reconciliation, tilling off process, financial documentation, and budgeting.
• Initiates and oversees workplace culture and employee interaction. Maintain a high level of employee satisfaction.
• Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP.
• Gains knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment including proper pool chemistry and pump room operation.
• Maintains current required certifications for self and all staff.
• Schedules staff and manages payroll.
• Expert in all roles and responsibilities in the swim school
• Work 1 shift per week in a lifeguard/swim instructor capacity
• Fulfills other duties and responsibilities as assigned by the Employer.

Plays the role of an advisory council between managers and owners.

Strategizes and executes development plans for organizational growth.

Defines and clarifies the organizational structures for the schools.

Assists management team with task prioritization.

Integrates individual school business plans and strategies to increase revenue and maximize profit.

Forecasts changes in enrollment and staffing to ensure optimal resource allocation.

Develops operational budgets based on year over year trends of key performance indicators.

Presents suggestions from the management team to the owners to gain approval when needed.

Evaluate management to create and execute development plans, ensure engagement is maintained at all levels, and coach as needed

Works closely with the Regional Marketing Manager in order to determine goals and strengthen the sales and marketing efforts in each school.

Oversees all HR, compliance and legal documentation

Works with the owners to determine compensation changes and validate additions for the organizational structure.

Resolves high level customer satisfaction issues or employee related complaints.

Oversees all billing and reporting discrepancies.

Oversees training and development of departments within the schools to ensure operational efficiency and adherence with brand standards.

Directs and controls the organization of marketing activities, policies, and plans.

Brand ambassador for schools.

Education/Experience: Bachelor’s degree in business administration, communications or equivalent is required. Two years previous customer service and/or administrative office experience required. Three years of management experience required. Previous Goldfish Swim School management or equivalent preferred. High level computer skills required using; Word, Excel, and other software systems.

Certifications and Licenses: Lifeguard, CPR, First Aid and AED certifications required

Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you willing to work evenings and weekends?

Education:

• Bachelor's (Preferred)

Experience:

• Management: 3 years (Preferred)
• Customer service: 2 years (Preferred)
• aquatics: 2 years (Preferred)

Ability to Relocate:

• Hamden, CT: Relocate before starting work (Required)

Work Location: In person