Overview

JOB SUMMARY: Performs a variety of administrative and clerical tasks to support Operations activities.

Responsibilities

ESSENTIAL FUNCTIONS:

LEADERSHIP/MANAGEMENT RESPONSIBILITY

Not applicable.

PERFORMANCE CATEGORIES

• Productivity/quality standards: accuracy, timeliness, thoroughness
• Customer and vendor relations
• Customer satisfaction
• Communication
• Professional attitude and demeanor
• Organization and attention to detail
• Teamwork within the department and across departments
• Project/assignment standards

Qualifications

MINIMUM QUALIFICATIONS: Education and experience equivalent to:

Education/Certification:

High school diploma or equivalent

Experience:

2 years of relevant work experience in a warehouse/transportation environment

Knowledge, Skills and Abilities

Knowledge of (B/basic; J/journey; E/expert):

• Relevant department concepts, procedures, and regulations (B)
• Customer service concepts and techniques (B)
• Basic office equipment and machinery (PCs, copiers, fax machines, adding machines, calculators, etc.) (B)
• Filing and record-keeping procedures and systems (B)
• General warehouse/transportation operations (B)
• DOT regulations, policies, and procedures (B)
• XATA computer system (B)
• PC word processing/spreadsheet software (B)

Skill and ability to:

• Identify problems or irregularities for early resolution
• Communicate and coordinate effectively with internal and external customers verbally and in writing
• Read and process written information with a high degree of accuracy
• Prepare a variety of administrative documents and reports
• Work effectively in a general business environment, with a focus on high levels of quality and customer service
• Act in accordance with GSF’s Values and Creed