Position Summary: This position is primarily responsible for patient education on all aspects of cosmetic procedures that may be recommended and potential skin care or other products available at Golden State Dermatology.

Essential Functions

• Educate patients and potential patients on all aspects of cosmetic procedures and products. This includes the limits, risks, and benefits. Explain how the procedure works. Give the patient all the potential side effects and ensure that you discuss any possible contraindications to the procedure or product.
• Respond to patient’s phone and email inquiries in a timely manner. Monitor and follow up on patient inquiries that have not resulted in scheduled procedures.
• Schedule patient’s appointments and follow ups. Call all cosmetic patients 1-2 days before their scheduled appointment to confirm.
• Monitor patient’s financial balances for packages and/or for scheduled procedures.
• Keep the cosmetic pricing sheets up to date.
• Set realistic expectations for the patient in regards to the results of the procedures and products. Including how many treatments are needed to attain the results the patient is looking for. Explain to the patient what to expect the day of the procedure and what the procedure feels like.
• Always have the patient sign the correct consents and take before pictures when appropriate. Always create office notes to document what was discussed with the patient.
• Always bring in a medical provider at the end of the consultation to confirm what is being recommended. Only the medical provider can give the okay to schedule the patient for a cosmetic procedure.
• Discuss pricing for all treatments and products discussed. Collect any payments or deposits required when scheduling.
• Provide the patients with before and after care instructions for the procedures and products recommended including any requirements or restrictions that the patient needs to be aware of.
• Stock the treatment rooms and waiting rooms with brochures. Hang up posters of current promotions in the treatment rooms and reception areas.
• Other duties assigned by the Practice Manager.

Knowledge and Expertise:

• Proficiency in opportunity identification and promotion of services. Thorough understanding of GSD services with the ability to promote and recommend services to patients in support of business growth.
• Good customer service skills.
• Good patient care skills
• Medical and Cosmetic Dermatology experience and knowledge is a plus but not required.
• Knowledge of word, excel, Powerpoint, google drive, and emails.
• Ability to use an iPad and PC
• Ability to maintain confidentiality of sensitive information.
• Ability to recognize, evaluate, solve problems, and correct errors.
• Ability to establish and maintain effective working relationships with patients and clinical staff.
• Recommends appropriate additional services and products to patients.

Organizational Standards

• Demonstrates Knowledge of Job Duties
• Judgment: demonstrates sound forethought and logic in all actions
• Communications: written communications and email are clear and well organized. Checks email regularly throughout business day.
• Communications: oral communications are clear and appropriate for business. Team & Working Relationships: Effective in working with others
• Safety: adheres to all workplace safety standards and policies
• Stewardship of company resources: appropriate use of PC, email, rest areas, maintains a clean and organized work environment. Refrains from using company services and equipment for personal matters.
• Attendance: reports for work on-time and as scheduled, available for work as needed Maintains strictest confidentiality

This is a full-time position

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time and with or without notice.

GSD strongly encourages employees to receive the COVID-19 primary series vaccination