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Golden Reserve
Blacklick, OH | Full Time
$45k-58k (estimate)
2 Weeks Ago
Call center associate
Golden Reserve Blacklick, OH
$45k-58k (estimate)
Full Time 2 Weeks Ago
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Golden Reserve is Hiring a Call center associate Near Blacklick, OH

Description :

Client Relations Associate

Dublin, Ohio

Full-time position in-office

Golden Reserve is seeking a detail-oriented and customer-focused individual to join our team. As a Client Relations Associate, you will be part of our high-performing Scheduling Team.

We run TV Shows, Radio Shows, Ads and other marketing activity across 7 cities generating phone calls and web forms that have to be handled with extreme care.

The Client Relations Associate is dedicated to handling those inbound leads by following our scripts, overcoming objections and getting the caller scheduled to meet with a member of our team.

This role is integral to our mission of empowering retirees with clear, actionable financial guidance.

About the Role :

  • Act as the primary point of contact for inbound callers, addressing concerns about meeting, providing information about our process, and ensuring a positive experience.
  • Collaborate with the Scheduling Team to coordinate and schedule appointments with Retirement Planners.
  • Work closely with the Scheduling Team Manager to support the team's goals and objectives.

You're a perfect fit if you :

  • Have excellent communication and interpersonal skills, with a customer-centric approach.
  • Possess strong organizational skills and attention to detail.
  • Demonstrate the ability to work in a fast-paced environment and adapt to changing priorities.
  • Share our passion for making a positive impact on the lives of retirees.

What We Offer :

  • Competitive base salary of $40,000 plus incentive compensation.
  • Full-time position with opportunities for career growth within a mission-driven company.
  • Health insurance, dental insurance, 401(k), and life insurance benefits.
  • A supportive and collaborative work environment.

Please note : This position will require working a full weekend once every 3 weeks with two weekdays off to balance the work week.

The rotating schedule in summary is :

Week 1 : Work Monday Friday

Week 2 : Work Monday Thursday. Off Friday. Work Saturday Sunday.

Week 3 : OFF Monday and Tuesday. On Wednesday Friday. Off Saturday Sunday.

And repeat.

Ready to contribute to a team that's transforming the financial services industry for retirees? Apply now and be part of a company that values its employees and strives to make a meaningful difference in the lives of our clients.

Before you apply, we encourage you to explore Golden Reserve's mission and unique approach to financial planning through the provided links :

Watch our TV show, Expedition Retirement : https : / / www.youtube.com / channel / UCwCkZujo5qfXawlLRNHbdnw · Listen to our radio and podcast shows : https : / / goldenreserve.

com / radio-and-podcast /

Read our CEO's Amazon bestselling book, Fire Your Financial Advisor : https : / / www.amazon.com / Fire-Your-Financial-Advisor-Exploitation-ebook / dp / B0BSB5Q5C6 · Visit our website : https : / / goldenreserve.com /

If you're passionate about our mission and committed to exceptional service, we look forward to receiving your application!

Requirements :

Compensation details : 40000-40001 Yearly Salary

PIa314100e8f5b-30511-34206715

Last updated : 2024-04-28

Job Summary

JOB TYPE

Full Time

SALARY

$45k-58k (estimate)

POST DATE

04/29/2024

EXPIRATION DATE

05/05/2024

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If you are interested in becoming a Call Center Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Call Center Associate job description and responsibilities

Managing large amounts of inbound and outbound calls in a timely manner.

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Following call center “scripts” when handling different topics.

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Identifying customers’ needs, clarify information, research every issue and providing solutions .

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Call Center Associates are responsible for keeping records of all conversations in our call center database in a comprehensible way.

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They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

02/10/2022: Bismarck, ND

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Call Center Associate jobs

Provide outstanding customer service.

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Update customer information as required.

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Maintain confidentiality of information.

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Observe proper call center etiquette.

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Process and log incoming calls into the CRM system.

04/10/2022: Gulfport, MS

Step 3: View the best colleges and universities for Call Center Associate.

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