2 Call Center Supervisor - Hotel Reservations Jobs in Laughlin, NV
SORT BY
G
G
Call Center Supervisor - Hotel Reservations
$57k-78k (estimate)
Full Time
3 Weeks Ago
Golden Nugget Las Vegas is Hiring a Call Center Supervisor - Hotel Reservations Near Laughlin, NV
OverviewIt is the responsibility of the Call Center Supervisor to oversee the activities of a team of inbound phone representatives supporting all Reservation functions, to ensure guests receive a standard of superior service at the Golden Nugget.
Responsibilities
Qualifications
Responsibilities
- Facilitates employee development through direct interaction, communicating goals, setting expectations, giving performance feedback, motivating, coaching, and leading employees to reach new levels of skills, knowledge, techniques and attitude.
- Continually assesses agent productivity and call activity to fully ensure maximum performance and support department service standards.
- Meet performance measurements throught productivity enhancements and cost control.
- Ensures quality delivery of the Reservations products by monitoring and providing feedback to employees.
Qualifications
- 2 years Hotel/Casino Reservation experience with a strong working knowledge of LMS, CMP, Room Key, Quality Assurance reporting or other related work experience.
- Minimum of 2 years previous supervisory or management experience in a hotel environment.
- Previous customer service experience required in the hospitality industry.
- Outstanding leadership capabilities, with demonstrated ability to lead, train, develop, and motivate a team of agents.
- Strong commitment to enhancing both internal and external customer focus; ability to provide timely feedback related to customer service, sales, or specialty issues.
- Excellent verbal and written communication skills.
- Strong presentation skills.
- Excellent interpersonal skills, with ability to effectively interact with employees at all levels within the organization.
- Proven ability to manage multiple tasks and effectively handle shifting priorities in a dynamic work environment.
- Able to work varied hours, including nights, weekends, and holidays.
- Perform other duties as requested from management.
Job Summary
JOB TYPE
Full Time
SALARY
$57k-78k (estimate)
POST DATE
05/24/2024
EXPIRATION DATE
07/15/2024
WEBSITE
ceocorcoran.com
HEADQUARTERS
Palm Beach, FL
SIZE
<25
Related Companies
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
