Location: Plano TX- onsite

24/7 rotational shift (Shift 1 (8 AM – 5 PM), Shift 2 (4 PM – 1 AM), Shift 3 (12 AM – 9 AM))

Technology:

• Avamar, Data. Domain skills. Cyber Recovery a plus or able to train on Cyber Recovery.
• DPA reporting and monitoring.

Duties and Responsibilities:

• Support a variety of backup configurations and platforms
• Perform routine systems maintenance, upgrades, capacity planning, and administration
• Responsible for development, documentation, and standardizing preventative maintenance routines to ensure system availability and performance standards on production systems
• Investigate and troubleshoot incidents and provide resolution within defined service level agreements (SLAs)
• Communicate effectively with various entities, including client technical and non-technical resources
• Schedule and enable backup based on standardized procedures detailed in the Operational Run Book and to meet customer agreed upon standards.
• Proactively monitor and report performance utilization of backup technologies
• Handling major issues (P1/P2) and working on backup environmental errors with the vendor
• Configuration, layout, and performance tuning of backup infrastructure
• Provide analysis of Environment and Best Practice knowledge transfer
• Perform necessary backup infrastructure maintenance in accordance with customer's change management policies.
• Ensure that the backup technologies are updated with current, stable, and compliant architecture that meets enterprise standards
• Participate in Root Cause Analysis reviews when applicable
• Active participation in Disaster Recovery planning and exercises when required
• Perform on-call activities as needed for the environment and technologies

Skills and Qualifications:

• Bachelors degree preferred in Computer Science or equivalent experience
• Minimum 5 years in a Backup Infrastructure hardware and software environments
• Experience with EMC Storage products
• and Windows server operating system skills including the ability to write and troubleshoot shell scripts
• Knowledge of job associated database / software / documentation backups
• Should be able to deploy Backup environment from scratch, participate in DR activities
• Knowledge of Application aware backups (SQL, Oracle, Exchange etc.)
• Knowledge of Avamar, Data Domain, CyberRecovery and CyberVault.
• Familiarity with VMware and other virtualization technologies.
• Problem solver with troubleshooting, decision making, and analytical skills
• Able to work and interact with others in a structured / team environment
• Flexibility and adaptability to handle competing work demands
• Excellent verbal and written communication skills
• Ability to work flexible hours and be on-call
• ServiceNow functionality and usability