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Goldbelt Hawk designs, develops, and implements comprehensive solutions for problem spaces including computer security, scalable architectures, advanced analytics, artificial intelligence, and network/datacenter operations. Specializing in incident response at the local and enterprise-wide levels as well as forensic analysis, our personnel deliver threat analysis and reporting while implementing solutions based on mature planning and development practices.
Summary:
The Service Center Technician I shall perform professional Service Center/call center services to DOI/IA users and log all Incidents in the Service Center Ticketing System. The goal of the DOI/IA Service Center is to address all IT issues and resolve as many incidents without escalation to other service groups. The Service Center Technician handles Tier 1 IT technical support requests, manage and document customer support issues, remediation and customer satisfaction using a structured system for task resolution, while maintaining favorable customer relations by handling requests in a tactful and professional manner. The goal for this group is to handle 60% to 70% of the user problems before escalating the issue to a higher tier.
Essential Job Functions:
Provide initial support level for basic customer issues by gathering the customer information and to determine the issue by analyzing the symptoms and figuring out the underlying problem. Identifying what the customer is trying to accomplish is important for a technician to analyze so that time is not wasted on attempting to solve a symptom instead of a problem.
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Necessary Skills and Knowledge:
Minimum Qualifications:
Preferred Qualifications:
Pay and BenefitsAt Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.
Full Time
$42k-53k (estimate)
04/27/2023
05/23/2025
goldbelt.com
JUNEAU, AK
1,000 - 3,000
1972
SEAN HENDERSON
$200M - $500M
Alaska Native Owned Corporation (ANC) founded in 1972 and providing a multitude of services to include but not limited to construction, facility operations and maintenance, logistical services, information technology services to include cyber security, medical support services, research and development staffing, C6ISR, transportation support to minclude motor pool operations, tourism and seafood processing.
The job skills required for Service Center Technician I include Troubleshooting, Technical Support, Customer Support, Customer Satisfaction, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Center Technician I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Center Technician I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Center Technician I positions, which can be used as a reference in future career path planning. As a Service Center Technician I, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Center Technician I. You can explore the career advancement for a Service Center Technician I below and select your interested title to get hiring information.