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Overview
As the only aerial tramway in Southeast Alaska, guests at the Goldbelt Tram are invited to soar to new heights in scenic adventure aboard Juneau's top attraction.
We offer locals and visitors an opportunity to experience breathtaking Alaska scenery, explore the miles of trails atop Mount Roberts, and learn more about Alaska Native culture.
Seasonal Employees are eligible for the Seasonal Sign-on Bonus and Layoff Employee Bonus Plan ( Plans ) is designed to provide an effective means to motivate and compensate eligible seasonal employees during the term of their assignment.
However, Goldbelt, Inc. may, in certain limited circumstances, grant discretionary performance bonuses outside of this program, in the sole discretion of the Company.
Responsibilities
JOB DUTIES
Functions as the acting Guest Services Manager during his / her absences.Oversee both guest services and ticketing functions and assists with the maintenance of excellent customer services.
On a continuous basis, provides daily supervision of, Cultural Guardian, Lead Host / Ticket Agent and Host / Ticket Agent staff, and will be involved with recruiting, prescreening, hiring, directing, training, etc. new employees.
Assigns work to staff involving ticket sales services at the lower terminal and assigns work to guest services staff involving ship passenger escort services, the upper terminal greeting services, and the theater operations.
Develops weekly staff schedules; and responsible for the collection and timely submittal of payroll documents; ensures that ticketing / host staff receives proper training.
Settles with each cruise ship’s shore excursion services staff and / or purser for their pre-purchased cruise tour vouchers, closely coordinates activities at all times with each ship’s staff in order to collect and submit reconciliation for the vouchers, and closely coordinate with guest services staff who are also allowed to settle daily with ships’ staff.
During pre- and post-reconciliation activities, collects and accounts for cash from sales receipts, maintains the computerized ticketing system, ensures sales receipts data is entered, and develops financial reports correctly and timely;
also, oversees ticket printing and ordering / purchasing of supply activities.
Oversees efforts to prevent the public from becoming nonpaying riders.
Works directly with the Guest Services Manager in the development and coordination of ongoing orientation and continual training in customer services, sales and marketing, and / or passenger safety and comfort to all tramway staff that interact frequently with guests.
Identifies discrepancy and / or problem areas to be resolved, the training outline to be followed and the arrangement for resources to be used throughout the season.
Resolves unusual problems presented by difficult customers, special group needs, credit card transactions, etc.
Performs other incidental and related duties as required and assigned.
Qualifications
NECESSARY SKILLS AND KNOWLEDGE
Ability to meet time and attendance requirements.
Ability to work all different shifts including holidays and weekends.
Ability to attend all scheduled meetings, orientations and training.
Excellent verbal and written communication and customer service skills.
Ability to handle stress under pressure.
Ability to learn, understand, and follow oral and written instructions / directions.
Skill in operating personal computer utilizing a variety of computer software.
Skill in establishing and maintaining cooperative working relationships with other employees.
Ability to work directly with the public, providing information and assistance on a daily basis.
Strong cash handling and sales receipts reconciliation skills.
Ability / willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc.
Working knowledge of Southeast Alaska tourism market, travel distribution channels, product and services sales; the practices of cruise line shore excursion services.
MINIMUM QUALIFICATIONS (education, experience, skills)
High school diploma or equivalent.
Two (2) seasons of lead experience involved with tourism, travel, and / or hospitality services, including cash handling and reconciliation skills.
And one (1) season of supervisory experience.
Ability to successfully pass a background check.
PREFERRED QUALIFICATIONS (education, experience, skills)
Current CPR and first aid certificates.
Drug testing may be required.
Previous experience working in the visitor or hospitality industry or other customer service related field.
Sales and business development experience.
WORKING CONDITIONS
Movement in / out of an aerial tramway cabin up / down a 1800 ft. elevation; constant public interaction and communication;
constant exposure to extreme heights. The Tram is a non-smoking facility with designated outside-smoking areas.
Options
Sorry
Last updated : 2024-02-25
Full Time
$41k-57k (estimate)
02/27/2024
04/11/2024
goldbelt.com
JUNEAU, AK
1,000 - 3,000
1972
SEAN HENDERSON
$200M - $500M
Alaska Native Owned Corporation (ANC) founded in 1972 and providing a multitude of services to include but not limited to construction, facility operations and maintenance, logistical services, information technology services to include cyber security, medical support services, research and development staffing, C6ISR, transportation support to minclude motor pool operations, tourism and seafood processing.
The job skills required for Guest service supervisor include Customer Service, Products and Services, Written Communication, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service supervisor. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Supervisor job description and responsibilities
Develop and maintain all capital budgets and provide optimal level of services to all guests and visitors coming to facility.
05/05/2022: Portsmouth, NH
Provide training to all guest services staff, schedule work of all visitors and staff and ensure compliance to all budget requirements and provide required feedback.
05/03/2022: San Antonio, TX
Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
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Supervises all Guest Service Staff to ensure all guests are assisted with any service issues, queries and complaints, as well as general ship, port, tour and travel information is provided.
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Administer and schedule staff for each shift and assist all guest services staff to resolve all customer issues effectively.
04/19/2022: Waco, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Supervisor jobs
They must meet or exceed guest expectations on very occasion.
04/20/2022: Denver, CO
A skilled guest service manager will fulfill requests made by guests to ensure that they have an unforgettable experience.
03/04/2022: Ann Arbor, MI
Establish clear performance expectations.
02/13/2022: Laramie, WY
A top-notch guest service supervisor has an excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
02/18/2022: Mobile, AL
Ask customers to provide feedback on agents and customer service experience.
04/11/2022: Saint Paul, MN
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