PRIMARY POSITION: OPERATIONS SUPERVISOR 

OCCUPATIONAL CLASSIFICATION: Operations Administration

FLSA: Exempt, Salaried

JOB DESCRIPTION SUMMARY:

Within a district, the Operations Supervisor – Hauling Operations is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off and/or container delivery and pick up) in a geographically dispersed area. The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and or General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Operations Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics, and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Understand and provide leadership to achieve and communicate about safety goals and objectives.
• Oversee and or conduct daily safety crew-out meetings

• Oversee and or conduct daily/weekly safety lane inspections
• Work to remove unsafe conditions or situations from drivers’ routes.
• Significant portion of each day is spent in the field supporting employees, resolving safety issues, and customer needs/concerns 
• Work with the sales team to identify and eliminate any unsafe conditions on new route or for new customers.
• Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
• Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program.
• Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.
• Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.
• Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
• Interact with customers to solve and rectify any issues and improve the overall customer experience.
• Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.
• Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans.
• Lead drivers to exceed productivity goals and expectations for all routes.
• Create, modify, and improve routes to maximize density and improve efficiency.
• Reduce route hours to the extent possible with techniques such as service conversions and container upsizing.
• Execute other operational plans to help achieve or exceed the districts budgeted goals.
• Understand, support, and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance.
• Create a collaborative, communicative team environment and drive employee engagement with the Company.
• Build and develop talent on the team, understand employees’ career goals and provide coaching to get employees ready for advancement with the Company.
• This is not a 9:00am to 5:00pm position and may require early mornings, late evenings, weekends and or holidays all dependent on-site specific needs at any given date and or time
• Perform other job-related duties as needed or assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Able to direct large/small staff.
• Is process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success, and marshaling resources to accomplish goals and objectives.
• Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
• Is collaborative; builds and works with teams.
• Creative thinker who challenges conventional solutions.
• Demonstrates and promotes ethical behavior.
• Has strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high performance teams
• This is not a 9:00am to 5:00pm position and may require early mornings, late evenings, weekends and or holidays all dependent on site specific needs at any given date and or time
• Perform other job-related duties as needed or assigned.
• Preferred - 1 year of lead or supervisory experience.
• Preferred - Bachelor’s degree in Business.
• Preferred – Class A or B CDL holder with current Medical Card
• Proven experience or similar role, preferably 2-5 years

QUALIFICATIONS, EDUCATION AND EXPERIENCE:

• High school diploma or G.E.D.

WORK ENVIRONMENT:

• The work environment for this position is in a typical office but, requires outdoor activity as well which includes all weather-related situations 
• Ability to work in a fast-paced, high stress environment with stringent monthly deadlines, quotas, and goals 

PHYSICAL REQUIREMENTS:

To successfully perform the essential functions of the job, the incumbent must be able to work in this environment and perform all duties as described below: 

WORK STYLE REQUIREMENTS: 

• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
• Integrity — Job requires being honest and ethical.
• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
• Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable to variety of tasks assigned in the workplace.
• Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Initiative — Job requires a willingness to take on responsibilities and challenges.
• Persistence — Job requires persistence in the face of obstacles.
• Independence — Job requires guiding oneself with little or no supervision.

DISCLAIMER: 

This job description has been designed to indicate the general nature of the essential duties and primary responsibilities and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. 

EQUAL OPPORTUNITY EMPLOYER: 

Gold Medal Environmental is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce fostering a culture where we can retain, develop, and ensure our best talent is working in an environment where every employee feels included, valued, and recognized.

EMPLOYMENT AT-WILL

You are an at-will employee. Your employment with the Company is not to be considered permanent or for any guaranteed length of time, inclusive of completion of probationary/introductory/evaluation time periods for evaluating expectations, whether successful or not. Our employment relationship will continue, as long as it is mutually satisfactory to both parties. You may resign at any time, with or without notice. Likewise, the company may terminate your employment at any time, for any reason it deems necessary.